Sales Operations Manager

**Sales Operations Manager**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Hub Commercial Operation Manager, MEA

**Your role and responsibilities**:
In this role, you will have the opportunity to develop and deploy global sales operations strategy, processes, best practices, and solutions to realize the complete process from order to remittance and implement them within a lead business for your area of responsibility. Each day, you will be accountable for end of line metrics e.g. customer on time delivery, lead time, inventory turns and forecast accuracy and proactively leading, developing, and coaching the related Sales Operations team. You will also showcase your expertise by proposing and implementing process optimization to reduce lead time and inventory. The work model for the role is: Onsite You will be mainly accountable for: 1. Strategy: - Responsible for the implementation of Global and Hub Sales operations strategy. - Make optimization plans to increase operational excellence and customer satisfaction alongside the Orders To Remittance process. 2. Performance target: - Focuses on achievement of the assigned targets of forecasting accuracy, inventory turn of finished goods, customer request on-time delivery, lead-time for stock and non-stock items, aging stock, and wrong delivery/transportation damages. 3. Integrated business planning (IBP): - Ensure the local adoption of the Integrated Business Planning process to align, for the assigned unit, demand with finished goods planning & fulfillment. 4. Inventory Management: - Implement processes and best practices for Finished Goods inventory management. - Ensures the finished goods inventory local governance process is properly integrated with the supplying process. - Propose and Implement process optimization to reduce lead time and inventory. - Ensure the visibility and exchange of overstock with others sales operations units within the Hub. 5. Planning and Fulfillment: - Implement processes and best practices for sales and operations planning (SOP) and purchasing. - Establishes, support and maintains planning and fulfilment processes. - Ensures the accuracy of forecasting process to ABB supply units and external suppliers. 6. Logistic: - Implement processes and best practices for logistic operations to effectively control the inbound, storage, picking, value added and outbound shipping of products to customers. - Ensure special documentation required by customers and customs is properly and efficiently managed. - Continuously monitor of 3PL logistic contractors’ performances versus the contractual requirements and cost efficiency targets. - Lead the definition of new 3PL logistic contracts and/or modification/renewal of the existing one. 7. HSE: - Ensures that Group and local health, safety and environmental guidelines and directives are understood and implemented in all RDCs and local sales distribution warehouses. 8. Fit-gap solutions/assessment: - Lead detailed gap analysis across the sales operations processes and suggest solution to reach the expected service level at optimized inventory levels and costs by utilizing lean six-sigma assessment methods and tools 9. Standards and governance: - Implements and ensure compliance with global and local standards, rules, tools, policies and processes related to operations execution and share functional best practices and lessons learned across the organization 10. People leadership and development: - Ensure that the area of responsibility is properly organized, staffed and directed. - Builds an effective, capable and high performing organization.

**Qualifications for the role**:

- 10-12 years of relevant industry experience in planning or inventory management roles, or a comparable record of continuous improvement projects within sales operations
- Strong background in end-to-end business processes, including inventory management, warehousing, logistics, and transportation
- Proficiency in SAP as a Power User, with expertise in EDI and WMS
- Experience working with third-party logistics (3PL) and managing 3PL contracts
- Knowledge of internal controls and compliance standards
- Skilled in stakeholder management, specifically within 3PL and contracts
- Advanced skills in MS Excel and PowerPoint, including the use of macros and pivot tables
- Strong teamwork and reporting capabilities

**More about us**: