Face-to-face & Telemarketing Officer

**Face-to-Face & Telemarketing Officer at Doctors Without Borders (MSF) Southern Africa**

**About Us**

Doctors Without Borders/Médecins Sans Frontières (MSF) Southern Africa is a vital part of a global network of compassionate professionals dedicated to medical humanitarian work. Guided by medical ethics and a shared commitment to humanity, our teams—both small and large—deliver critical healthcare to people affected by conflict, disasters, epidemics, and exclusion from medical services. Operating in over 70 countries, MSF’s doctors, nurses, logisticians, and specialists not only provide care but also bear witness to the challenges faced by communities, raising awareness and advocating for change to address crises and healthcare inequities.

The Opportunity**:Face-to-Face & Telemarketing Officer**

**Are you a dynamic sales leader with a passion for humanitarian causes?**

As a Face-to-Face & Telemarketing Officer at MSF Southern Africa, you’ll drive the performance of our external fundraising agencies, ensuring high-quality donor acquisition and retention through hands-on leadership, training, and data-driven strategies. This role is perfect for an energetic professional who excels at motivating teams, optimizing campaigns, and aligning fundraising with MSF’s ethical values to support life-saving work worldwide.

**What You’ll Do**

- **Lead field and agency operations**: Serve as MSF’s on-site representative, build relationships with agency managers and teams, conduct regular site visits for monitoring and coaching, and drive excellence through feedback and troubleshooting.
- **Deliver training and quality assurance**: Provide engaging training sessions, observe pitches and calls, refine scripts and techniques, implement evaluation frameworks, and ensure accurate communication of MSF’s mission and principles.
- **Monitor performance and reporting**: Track KPIs like conversions, retention rates, and ROI; produce insightful reports; and collaborate with digital, BI, and retention teams for data-driven improvements.
- **Ensure compliance and donor experience**: Enforce ethical standards, brand guidelines, and data protection (PoPIA); conduct audits; and resolve complaints promptly.
- **Handle administration and coordination**: Manage contracts, invoices, logistics, dashboards (e.g., Salesforce), and procurement for agency renewals.
- **Foster collaboration and innovation**: Share insights to enhance campaigns and donor journeys, integrate systems, and identify new techniques for efficiency.

**Who We’re Looking For**

We’re seeking a motivated, persuasive individual with strong sales and leadership skills, committed to humanitarian values.

**Here’s what you bring**:
**Qualifications & Skills**

- A Diploma or Degree in **Sales, Marketing, Communications,** or a related field.
- **3-5 years’ experience in direct sales, fundraising, or donor acquisition (Face-to-Face and/or Telemarketing).**
- Proven track record in training, coaching, and motivating teams, with experience managing external agencies.
- Proficiency in Microsoft Office (Excel/Google Sheets) and CRM systems (Salesforce advantageous).
- Valid driver’s licence and own reliable vehicle for regular travel within South Africa.
- Fluent in English (spoken and written); additional languages are a plus.
- Call centre and Face-to-Face experience advantageous; NGO or humanitarian background desirable.

**Personal Qualities**

- **Driven & persuasive**: You motivate others, inspire performance, and thrive in target-driven environments.
- **Team player**: You collaborate effectively and build strong relationships in a dynamic, supportive setting.
- **Detail-oriented**: You ensure accuracy in reports, compliance, and data management.
- **Culturally sensitive**: You approach work with cross-cultural understanding and confidentiality.
- **Values-driven**: You align with MSF’s principles of respect, transparency, integrity, accountability, trust, and empowerment and adhere to the MSF Behavioural Commitments.

**Why Join MSF?**

- **Make a global impact**: Support a world-renowned organization that transforms lives through healthcare and advocacy.
- **Advance your fundraising career**: Gain experience in a mission-driven environment with opportunities for innovation and leadership.
- **Join a vibrant community**: Work alongside passionate professionals in a diverse, inclusive workplace.

**What We Offer**

- **Monthly Salary**: R30 447.00
- **Position Level**: 5
- **Benefits**: 13th cheque in November, 10% additional pension contribution, 100% medical aid contribution, transport allowance, and cell phone allowance.
- **Resources**: A fully equipped workspace with a computer, internet, stationery, and more.
- Contract**:12 Months**:

- based in Johannesburg.

Closing date**:29 December 2025**

Start date: 1 February 2026 (As soon as possible).

**_
By applying, the applicant acknowledges that he/she has read, understood and accept this document._**

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