Client Facing Officer

**The Problem Your Role Is Solving for Our Business**
- Give our clients a person they trust to ring or book a meeting with who can help them contractually with a contract they are signing or in case of a dispute issue.
- Be able to deliver monthly training, and webinars for our clients & prospects.
- Identifying and implementing opportunities to upgrade client service packages to ensure optimal alignment with client needs and maximize value.

**Expectations of the Role**
- Good presentations skills
- Positive attitude
- Australian and/or US based Working Hours as directed by team leader
- Be able to deliver monthly training, and webinars for our clients & prospects.
- Monitor client success activities and provide support for achieving client success objectives.
- Follow the process for client success goals, identify and anticipate opportunities and challenges.

**Responsibilities**
- You will be responsible for the retention of your assigned clients by ensuring that they remain active & show up for trainings,
- Presenting monthly training sessions for our clients & prospects, ensuring they are up to date with industry changes, and helping them become more contractually savvy.
- Conducting the Commercial Principles document review with our clients and be able to talk confidently on each point.
- Attending internal team meetings.
- Guiding clients toward tailored, high-impact solutions that maximize their value and drive meaningful results.

**Success in this Role Looks Like**
- Your Clients stay with Quantum.
- Increased adoption of our service
- Make our clients feel like we care about them
- Deliver real value to our clients that makes a tangible difference to their bottom line
- Increased client satisfaction and improved customer retention and loyalty
- Find ways to improve the service and our internal systems and processes
- ROI from product implementation, and overall customer satisfaction.
- Upskill yourself when needed
- Be proactive
- Be open to innovation, new technology, and AI
- Respond quickly with internal communications

At Quantum, everyone is expected to embody our **CORE VALUES** and **CULTURE** as listed below:
**Core values**
- Constant Improvement
- Radical Transparency, Honesty & Ownership
- Over - Delivery
- Courage

**Culture**
- We like mistakes. Mistakes mean we improve.
- We blame the process, not the person.
- We don’t lie or dodge issues that we know are our mistakes. We take ownership & quickly fix what went wrong in the process.
- We take radical ownership of our role in the business and everything below it. (Think “it's always my responsibility”)
- We know that success is by repeating successful actions and relishing in the boring work because we know others won't.
- Our superpower is that we take action quickly - Speed is King
- Our families and personal goals are important to Quantum.
- We know that it is “EVERYONE’s” responsibility to improve Quantum.
- If we have any problem - we speak up without fear of reprise - everyone has a voice.
- We are accomplishment-oriented, not activity-oriented. Activity doesn’t equal accomplishment.
- Default time for completion is the end of the day unless stated otherwise
- Better, More, New
- Ready, Fire, Aim
- Accelerated Failure
- Critical feedback is cherished
- No Bugs Under Rocks
- We make decisions based on data, not emotions
- We are brilliant at the basics

This role may not be suitable for everyone. We seek a person who is committed to contributing to the team effort in building something together and understands that the company’s success benefits all team members.

**Job Types**: Full-time, Graduate

Pay: R1 500,00 - R1 600,00 per month

Application Question(s):

- Would you classify yourself as an extroverted personality?
- Do you have at least 1 year of experience in the construction industry?
- Are you willing to do the night shift 5 days a week?
- Do you have the means to work during load shedding or power outages and have a stable internet connection?
- How do you handle Pressure ?
- What do you do when you dont answer the client's questions?

**Experience**:

- Construction: 1 year (required)

**Language**:

- Fluent in English (required)

Application Deadline: 2024/12/01
Expected Start Date: 2024/12/16