General Manager

2 weeks ago

Stellenbosch, South Africa Stellenbosch University Full time

Duties/Pligte **General Management**
- Providing leadership and management support to the staff (x3, including Group Exercise Instructors) at Maties Gymnasium.
- Identifying shortcomings and providing training to staff to overcome these shortcomings, in line with the overall Maties Gymnasium training needs and requirements.
- Providing effective training to all staff to effectively deal with all customer queries, complaints and general conflict that might arise from time to time.
- Ensuring that Standard Operating Procedures (SOP's) are developed, established and implemented within the Gymnasium in conjunction with the Executive Manager.
- Implementing, managing and monitoring all financial and general administration systems.
- Proactively communicating all gymnasium and equipment related matters to all members when needed.
- Overseeing the general preventative and corrective maintenance of all gymnasium equipment as well as of the facility (premises).
- Taking full accountability of the Health and Safety portfolio of Maties Gymnasium Tygerberg.
- Ensuring that the Gymnasium is clean and hygienic at all times (including the change rooms).
- Building strong, positive relationships with all departments at Tygerberg Campus, TSS, SUNCOM, SRC and Maties Sport.

**Sales Administration**
- Assisting the General Manager
- Maties Gymnasium
- Stellenbosch, in creating and establishing sales processes and procedures specific to the Maties Gymnasium Tygerberg Campus.
- Proactively managing all sales, communication and marketing activities of the Gymnasium.
- Managing and monitoring the successful implementation of all sales strategies.
- Ensuring daily contract administration of all new sales and the reconciliation thereof.
- Configuring daily, weekly, and monthly statistical reports regarding sales, membership base and usage of the facility (including the aerobics classes).

**Financial Administration**
- Completing monthly reconciliations of all revenue received in the General Ledger and uploading it onto MS Teams.
- Updating, monitoring and reconciling the monthly Membership Cancellation Registers.
- Updating, monitoring and reconciling monthly General Ledger files and Procurement Registers.
- Managing the overall expense budgets.

Job Requirements/Pos Vereistes
- Relevant tertiary education.
- At least five years' working experience.
- Computer literate (Microsoft Windows and particularly Excel).
- Excellent planning, administrative, organisational and reporting skills.
- Exceptional customer service skills.
- Strong interpersonal skills.
- Excellent attention to detail.
- Good written and verbal communication skills.
- The ability to thrive in a team within a diverse work environment.
- The ability to take initiative.
- Effective conflict management skills and techniques.
- Availability and willingness to work after hours and on weekends.

Recommendation/Aanbeveling
- Three to five years' experience in the health and fitness industry.
- Experience in direct gymnasium membership marketing and sales.
- Above-average knowledge of Human Resources Management, including Labor Relations.

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