Application Support Consultant

4 days ago

East London, South Africa Staff Solutions Full time

Opportunity Available Our leading client in the Information Technology sector is looking to employ a Application Support Consultant to join their team in East London.
- Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out.
- Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets.
- Assist consultants with applicable calls escalated to yourself.
- Active involvement in managing two-way communication between ourselves and the relevant
- Account Managers
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality.
- Select and explain the best solution to solving the client’s query, whether it be general system
- usage, or higher-level queries
- Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
- Deconstruct client issues and analyze the various solutions via various communication channels.
- Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls

**Job Requirements**:

- B Com /Information System Hons
- Knowledge and /or exposure to IT/Accounting systems
- Experience of supporting of computer systems in a customer facing support environment
- Minimum of 2 years’ experience in similar position
- Analytical and problem-solving skills
- Strong coaching and mentoring skills including ability to provide effective training.
- Exceptional communication and people skills, including good written skills.
- A valid driver’s license will be advantageous.
- Willingness to travel nationally for projects when required.
- Ability to work in a team environment.
- An understanding of the software development environment will be an added advantage
- Experience of database systems, reporting and query tools & IT in general.

For more information please contact:
**Bridgette Groep

  • Junior Application Support Consultant

    1 week ago

    East London, South Africa Abantu Staffing Solutions Full time

    This role is based within a Support Team, assisting clients with queries/issues related to the company's specific accounting software. A knowledge of Accounting principles and accounting software is key. Ideal position for a BCom graduate who has 1+ years working experience within a customer focused / call centre environment. The successful applicant will...

  • Junior Financial Systems

    2 weeks ago

    East London, South Africa Abantu Staffing Solutions Full time

    **Description** An established Information Services company, with their head office based in East London (IDZ) and Pretoria, is requiring a Junior Finance / ERP System / Application Support Consultant to provide system, and business support to their clients in their industry. Role : Junior Financial Systems / Application Consultant Minimum...

  • Senior Application Support Consultant

    1 week ago

    East London, South Africa Abantu Staffing Solutions Full time

    **Introduction** The successful applicant will be responsible for the support of custom designed software for the named client and to provide business support. In addition excellent skills will be required to engage with the client professionally in understanding the business needs and translating this into IT System requirements. Based on-site, the...

  • IT Systems and Application Analyst

    1 day ago

    East London, South Africa Level-Up Full time

    The role will include but is not limited to: Analyse, maintain, and support enterprise applications, including ERP, CRM, HR systems, and other business-critical tools. Collaborate with users and stakeholders to gather and document system requirements and translate them into functional specifications. Monitor application performance, troubleshoot issues, and...

  • IT Systems and Application Analyst

    4 days ago

    East London, Eastern Cape, South Africa Level-Up Full time R900 000 - R1 200 000 per year

    Job Description: ResponsibilitiesThe role will include but is not limited to:Analyse, maintain, and support enterprise applications, including ERP, CRM, HR systems, and other business-critical tools.Collaborate with users and stakeholders to gather and document system requirements and translate them into functional...

  • ERP & Applications Developer

    2 weeks ago

    East London, South Africa Level Up Full time

    RESPONSIBILITIES The role includes, but is not limited to: Collaborate with business users and stakeholders to gather, document, and translate system requirements into functional specifications. Execute system upgrades, configuration changes, and patch management with minimal impact on daily operations. Assist with the implementation, rollout, and...

  • Erp & Applications Developer

    2 weeks ago

    East London, South Africa Levelup Full time

    Duties & Responsibilities Collaborate with business users and stakeholders to gather, document, and translate system requirements into functional specifications. Execute system upgrades, configuration changes, and patch management with minimal impact on daily operations. Assist with the implementation, rollout, and maintenance of new applications and...

  • ERP & Applications Developer

    3 hours ago

    East London, South Africa Level-Up Full time

    RESPONSIBILITIES The role includes, but is not limited to: Collaborate with business users and stakeholders to gather, document, and translate system requirements into functional specifications. Execute system upgrades, configuration changes, and patch management with minimal impact on daily operations. Assist with the implementation, rollout, and...

  • Consultant Key Account

    2 weeks ago

    East London, South Africa Transnet Full time

    **_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...

  • Senior Consultant

    4 weeks ago

    East London, South Africa Options For Senior America Pa Full time

    Overview The Consultant will be responsible for administering and overseeing different projects at different clients within the Eastern Cape by providing day to day support to customers from conceptualization phase right through to the implementation phase. Responsibilities Delivering products and services within the financial parameters as agreed with the...