Junior Application Support Consultant

1 week ago

East London, South Africa Abantu Staffing Solutions Full time

This role is based within a Support Team, assisting clients with queries/issues related to the company's specific accounting software. A knowledge of Accounting principles and accounting software is key. Ideal position for a BCom graduate who has 1+ years working experience within a customer focused / call centre environment.

The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.

Minimum Requirements:

- BCom Degree
- Knowledge or experience in accounting software/systems (advantageous)
- 1+ years experience in a similar role (handling queries, solving issues telephonically)
- Valid driver's license

**Responsibilities**:

- Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
- Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
- Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
- Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
- Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
- Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
- Understand client business processes and flow and advise on improvements where possible

Competencies:

- Knowledge and prior experience in accounting systems is highly recommended
- Analytical and problem-solving skills
- Exceptional communication and people skills

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