IT Systems and Application Analyst

4 days ago

East London, Eastern Cape, South Africa Level-Up Full time R900 000 - R1 200 000 per year


Job Description:

Responsibilities

The role will include but is not limited to:

  • Analyse, maintain, and support enterprise applications, including ERP, CRM, HR systems, and other business-critical tools.
  • Collaborate with users and stakeholders to gather and document system requirements and translate them into functional specifications.
  • Monitor application performance, troubleshoot issues, and coordinate resolutions with internal teams or external vendors.
  • Conduct system upgrades, patch management, and configuration changes with minimal disruption to business operations.
  • Develop and maintain documentation related to systems, processes, and procedures.
  • Assist in the implementation and rollout of new applications and systems, including testing, training, and support.
  • Support data integrity, data migration, and integration between systems using APIs, ETL tools, or scripting.
  • Ensure applications meet compliance, security, and performance standards.
  • Provide Tier 2/3 support for escalated helpdesk issues related to enterprise systems and applications.
  • Provide day-to-day systems support and issue resolution.
  • Configure appropriate system access to optimize controls.
  • Manage and support project teams to implement new systems and update existing ones.
  • Test internal processes and procedures.
  • Deliver system training.
  • Review current systems/interfaces, forms, and procedures, and propose solutions to streamline operations and reduce manual intervention.
  • Support the Systems Manager in ensuring that internal controls are fit for purpose, enforced, measured, monitored, and improved where applicable.
  • Collaborate with managers to design and develop internal and external management reports to better inform the business.
  • Liaise with external stakeholders and system developers as required.

Requirements

  • Degree in commerce, business, accounting, or IT.
  • Systems development and application systems experience.
  • Broad experience and knowledge of accounting systems.
  • ERP system experience.
  • Experience working in project and BAU (Business as Usual) environments.
  • Property industry experience advantageous.
  • Ability to collaborate with and train other staff.
  • Advanced Excel and computer software skills.

Experience

  • years of experience in IT systems or application analysis/support.
  • Experience with enterprise applications.
  • Familiarity with databases (SQL), reporting tools, and integration tools.

Skills

  • Up-to-date knowledge of current trends and practices relating to IT applications.
  • Strong analytical and numerical skills with the ability to identify and respond to emerging issues.
  • Strong interpersonal skills, with the ability to manage conflict and maintain good relationships with stakeholders.
  • Excellent literacy and effective written communication skills.
  • Scripting or programming experience is an advantage.
  • Ability to manage a demanding workload, including conflicting priorities.


Required Skills:

ETL
Conflict
Project Teams
ERP
Operations
Compliance
Analysis
Data Migration
Interfaces
CRM
Resolutions
Business Operations
Data Integrity
Internal Controls
Excel
Forms
Communication Skills
Developers
Interpersonal Skills
Specifications
Programming
Integration
Databases
Security
Vendors
Accounting
Documentation
Software
Testing
Design
SQL
Business
Training
Communication
Management


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