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Consultant Key Account

2 weeks ago

East London, South Africa Transnet Full time

**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_**
**_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_**
**_Division._**

**_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_**

Post:
E-mail:
Fax:
before the closing date of the advertisement.

Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your

We urge all our employees, clients, members of the public and our suppliers to report any kind of fraud or corruption at

**_ Operating Division : Transnet Property_**

**_ Position Title : Consultant Key Account_**

**_ Employee Group : Permanent_**

**_ Department : Property Mngt_**

**_ Location : East London_**

**_ Reporting To : Regional Manager Key Account_**

**_ Grade Level : F_**

**_ Reference Number : 80000539_**

**_ Position Purpose:_**

The purpose of the Key Accounts Consultant position is to ensure that the Key Accounts department is maximising its

revenue and developing a sound relationship with all the stakeholders. The Key Accounts Consultant will also contribute in

sustaining and growing the key accounts department in achieving positive results, they will also serve as a link of

communication between key customers and internal teams.

**_ Position outputs:_**
- Maximize customer service by managing customer service execution interface on a day to day.
- Facilitate relationship building with all key internal stakeholders (internal capabilities).
- Support customer service initiatives.
- Assist in the management of internal Key Accounts (TFR/TPT/TNPA/TE)
- Involved in direct contact with internal customer, handle and resolve accounts queries and complaints.
- Handle monthly Billing of customers as per signed Service Level Agreement, including Ad-hoc services.
- Facilitate the consolidation of Key Accounts monthly reports.
- Engage with Regional Teams to follow up on complaints and ensure that complaints are resolved timeously.
- Responsible for managing key accounts, maintaining a long-term relationship with accounts and maximizing sales

opportunities within them
- Manage service performance on behalf of customers through SLA process
- Support customer service initiatives
- Initiate and execute customer centric processes and improvements
- Manage after sale relationship
- Coordinate building supervisor assessment reports
- Manage customer satisfaction survey
- Generate revenue for the department

**_Qualifications & Experience:_**
- 3-year degree/diploma in Marketing, Advertising, Communication, or related fields (NQF level 7).
- 7 years’ experience in various forms of Marketing and Communications, at least 2 of which should be in management

position.
- Experience managing Key Account function on a diverse property portfolio (essential)
- Experience in the real estate industry would be advantageous.
- A strong demonstrable network of media owners and relevant stakeholders

**_ Competencies:_**
- Proven experience in managing key accounts
- Strong leadership and negotiations skills
- The ability to build rapport with customers
- Exceptional customer service and communications skills