Operations Executive

Job Title: Operations Executive

Job Summary:
The Operations Executive, you will be responsible for executing and managing the daily operations of a specific contract. The Executive will takes full accountability to ensure that all strategic, critical & other facilities as defined by the Customer meet business as well as contractual needs. Takes full accountability to develop the operating model (people, process, system) to the level where service can be delivered effectively and economically.

Key Responsibilities:
**Finance**:

- Ensure strategies, mechanisms and guidelines are developed that would govern the development & maintenance of short, medium and long term capex budgets for the associated contracts
- Develop FM operational budget (short & medium term) and ensure compliance thereto
- Contribute to the financial budgeting process, ensuring that operational costs are managed effectively.

**Customer**:

- Engage with different customer groups on a senior level to determine the associated business plan & requirements
- Interpret customer business plan into FM requirements and ensure customer satisfaction to at least agreed levels
- Determine the impact of their requirements on existing SLA's and applicable agreements
- Monitor and maintain the company's quality of service, continuously looking for ways to improve the customer experience.

**Operations**:

- Ensure strategies, mechanisms and guidelines are developed to understand the general business environment the customer operates in
- Devise communication & change management strategies to ensure implementation of culture and strategies
- Define key performance areas & ensure the development of KPI's and contract compliance activities
- Engage with service providers in developing their service delivery strategies
- Define the broad contract requirements & principles for supplier contracts (together with Supply Chain)
- Ensure service strategies, mechanisms and guidelines are developed to ensure service delivery to the required quality and safety standards as well as in an environmental responsible manner.

**Growth & Development**:

- Determine the appropriate & desired strategy & culture required to meet the customer requirements
- Devise strategies to educate customer on the customer specific contract

**People**
- Lead cross-functional projects to improve the efficiency and effectiveness of the business
- Effectively manage and motivate a team of professionals, providing training programs and encouraging personal and professional development.

**Governance**:

- Ensure strategies, mechanisms & guidelines exist to identify the applicable statutory guidelines and compliance
- Ensure required customer policies are identified and developed
- Adherence to Integrated Management System (IMS)
- Develop and implement operational policies and procedures to ensure the smooth running of the organization.
- Analyse data to identify areas for improvement, developing and implementing action plans to achieve desired outcomes.

Minimum requirements:

- Degree or B-Tech in Engineering / FM Qualification / Management degree (EDP, MBA or MBL advantageous)
- At least 15 years relevant working experience, 8yrs FM & maintenance engineering experience. 8yrs Senior Management experience.
- Experience in CRM & Property Management, Facilities Management, General Building Maintenance, People Management, Supply Chain, Procurement (especially Strategic Sourcing), Negotiation Skills, Commercial, Contract & Vendor Management, General knowledge in Finance, Law & Auditing
- Matric (Senior Certificate)
- Valid SA Drivers’ License
MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
OHS Act, ISO 9001 Quality Management & Risk Management Systems.
- Excellent communication and interpersonal skills.
- Strong leadership and organisational skills, must have managed large facilities management operations with a narrow span of control
- Bidvest FM is committed to the Achievement and Maintenance of Equity in Employment._