Information Systems Intern

1 week ago

Cape Town, South Africa Lesedi Full time

**PURPOSE OF ROLE**

The IS Intern will provide essential support to the Information Systems team by maintaining system functionality, assisting users, and contributing to the smooth operation of our ERP and IT infrastructure. This role offers hands-on experience in system administration, user support, and process improvement while supporting the organization's digital transformation initiatives.

**KEY PERFORMANCE AREAS**

**System Administration & Maintenance**
- Perform routine system checks and maintenance tasks to ensure optimal system performance
- Manage IFS license allocation and monitoring
- Maintain and update SharePoint sites
- Handle user profile management within the ERP system

**User Support & Training**
- Provide help-desk functionality and resolve user technical issues
- Manage ticketing system including logging, tracking, and resolving IFS-related issues
- Conduct training sessions for new users on various modules including PR creation and time registration
- Create and maintain comprehensive training documentation

**Process Management**
- Process and manage purchase requisitions within the ERP system
- Handle team time booking administration
- Raise purchase requisitions as required
- Support basic ERP operations and workflows

**Documentation & Compliance**
- Develop and maintain user manuals and process documentation
- Ensure compliance with IT policies and procedures
- Support audit requirements and system documentation

**QUALIFICATION**

**Essential**
- Bachelor's degree in Information Systems OR Diploma in Information Systems
- Excel qualification/certification
- Basic IT knowledge with ability to operate computer systems effectively

**Preferred**
- Microsoft 365 certifications
- Previous experience with ERP systems
- Experience with SharePoint administration

**EXPERIENCE**
- At least 1 year experience in the IT environment.

**COMPETENCIES**

**Knowledge**
- ** ERP Systems**: Basic knowledge of Enterprise Resource Planning systems, particularly IFS
- ** IT Fundamentals**: Understanding of basic IT infrastructure, networking, and system administration concepts
- ** Documentation Standards**: Knowledge of technical writing and training material development
- ** Excel**: Advanced proficiency in Excel for data analysis and reporting

**Behaviour**
- ** Self-starter**: Demonstrates initiative and ability to work independently with mínimal supervision
- ** Problem-solving mindset**: Approaches challenges with analytical thinking and persistence
- ** Customer service orientation**: Committed to providing excellent support to internal users
- ** Attention to detail**: Ensures accuracy in system administration and documentation tasks
- ** Adaptability**: Flexible approach to changing priorities and new technologies
- ** Team collaboration**: Works effectively within cross-functional teams

**Skills**
- ** Technical troubleshooting**: Ability to diagnose and resolve basic technical issues
- ** Training delivery**: Capable of conducting effective user training sessions
- ** Process documentation**: Skilled in creating clear, comprehensive training materials and procedures
- ** System administration**: Basic capabilities in user management and system maintenance
- ** Communication**: Strong written and verbal communication skills for user support
- ** Project coordination**: Ability to manage multiple tasks and priorities effectively
- ** Analytical thinking**: Can analyze system processes and identify improvement opportunities

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