Technical Assistant Ii

**Advert reference**: uj_001659
- **Advert status**: Online**Position Summary**

**Industry**:Education & Training

**Job category**:Education and Training

**Campus**:Auckland Park Kingsway Campus

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Open to all

**Level**:Skilled

**Introduction**

The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.

**Job description**
- The Information and Communications Systems Department (ICS) always strives to maintain the highest quality in technology by providing infrastructure that is world-class to staff, students, and guests.
- Reporting to the 3rd Line Network and Telephony support manager within ICS, the Network Support Technician will be responsible for providing 3rd Level support for Network, Wi-Fi, and Telephony services across all campuses including the remote sites. This includes designing, installing, diagnosing, repairing, maintaining, and upgrading all networking, telephone, and Wi-Fi equipment to ensure optimal performance. Ensuring installations, support and Administration of projects, Innovation and Research, and participation in solution deployment in the Network, Wi-Fi, and Telephony environments. The incumbent must be a dynamic, flexible, and self-motivated person who will provide inter alia the following services:

- Upon joining the Department, you will:_
- Be situated at the Auckland Park Kingsway Campus (APK), but not excluded from supporting all campuses
- Fulfil technical and administrative roles in the Department

**Responsibilities**:

- If you join the Department, you will:_
- Participate in the design of Wi-Fi, network, and telephone solutions.
- Installing, configuring, and maintaining Wi-Fi, network, and telephone equipment.
- Network, Wi-Fi and Telephone management and support.
- Monitoring of network infrastructure (network, Wi-Fi, and telephony) for performance.
- Service delivery by providing 2nd Level support when required (Network, Wi-Fi, and Telephone support).
- Monitoring of VoIP/telephony infrastructure for performance.
- Maintaining existing networks and troubleshooting LAN and WAN networks
- Participate in technological Innovation and Enhancement by providing and implementing innovative ideas in network management or Wi-Fi infrastructure, voice, and video communication.
- Participate in the Design, installation and administration of Network equipment, management, and monitoring tools (within the Network and Telephony domain).
- Assist with Updating network diagrams and documentation.
- Assist with managing up-to-date, accurate device rack layout and allocations.
- Assist with ensuring neat and tidy installations.
- Collaboration and benchmarking with other global institutions of higher learning
- Project administration
- Strict adherence to university and ICS standards, processes, and procedures i.e., Use of predefined IP addressing and use and VLANs.
- Participating in Testing and evaluating existing networks, maintaining existing networks and troubleshooting LANWLAN and WAN networks.
- Assisting with the replacement of network hardware including network switches and Wi-Fi access points
- Labelling of devices.
- Collaboration with other units within the ICS department.
- Assisting with Wi-Fi troubleshooting i.e., identifying bad network coverage areas.

**Minimum requirements**
- Grade 12 (NQF Level 4), with 2 to 4 years of Network, Wi-Fi, and Telephone support experience.
- 2 to 4 years of VoIP design, support and troubleshooting experience
- 2 to 4 years of Wi-Fi troubleshooting experience.
- 2 years' of Switch configuration experience.
- ITIL Foundation.
- CompTIA A and N
- Extensive knowledge of Windows Desktop support.
- Computer IP Network and Telephony Principles (WAN and LAN).
- Understanding of network and Wi-Fi protocols and technologies.
- Understanding of analogue and IP telephone systems.

**Behavioural Attributes**:

- Leadership Skills.
- Strong analytical and in-depth technical skills and knowledge.
- Fast paced, but carefully thought-out results.
- Detail orientated.
- Excellent presentation skills.
- Must be able to develop new ideas and improvement of old ones.
- High standards and high quality of work.
- Structured, organised, and efficient work expected of self and others.
- Excellent customer service skills.
- Excellent troubleshooting skills.
- Work as an individual and in a team.
- Excellent personal, organisation and ability to prioritise and carry out multiple tasks.
- Strong time