Dev Ops

Overview: To provide technical support to the organisation’s client base and assist with any queries & technical issues that they may experience and manage and guide the support team.

**Responsibilities**:

- Attending to all technical support queries of clients and affiliate companies
- Weekly reporting to the Operations Manager on issues/tickets raised and resolved
- Collating the weekly reports and distributing them to all relevant stakeholders
- Continuously striving to improve delivery
- Ensure that coverage is checked daily
- Ensure that Customer pricing is correct and/or updated
- Ensure that System components are correctly configured
- Provide suggestions for improving system functionality
- Managing of Jira platform
- Monitor the network service for Stability, Connectivity and Coverage
- Investigate poorly performing networks and find best quality route to improve traffic delivery
- Effective management of all applicable campaigns
- Assist with the maintenance of office infrastructure when required
- Assist the development team with testing and raise any issues
- Assist Operations Manager with documentation
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services

Abilities and Skills:

- Analytical, Attention to detail
- Industry Awareness
- Information Seeking
- Innovation
- Judgement (Decision-making)
- Knowledge of technology (that supports product)
- Logical thinking
- Managing Complexity
- Planning and Organising
- Problem Solving
- Product Knowledge
- Research and investigating Competencies
- Ability to prioritise
- Flexibility
- Highly disciplined
- Highly efficient
- Highly organized
- Initiative, Integrity
- Learning ability/orientation
- Proactive, Responsibility
- Self-Confidence
- Self-Management
- Self-control
- Stress, Tolerance/Resilience
- Tenacity/Perseverance
- Time Management
- Mathematical Reasoning
- Numerical ability
- Adaptability
- Stress Tolerance
- Dependability
- Integrity

Experience/Knowledge:

- Matric (NQF 4)
- Relevant Certificate (NQF 5)
- (e.g. Certificate in Information systems (Engineering) or Diploma (NQF 6) or Degree (NQF 7)
- 3 years relevant experience in a technical support role (e.g.,IT client/helpdesk support, Development Operations
- Experience with Windows server
- Experience in IIS
- Knowledge of Windows services and how they run
- Using Event viewer for trouble shooting
- Knowledge on how to run traces and telnet
- Basic understanding of Linux OS
- Starting and stopping services
- Basic trouble shooting
- Must be able to read code and understand what a function or method is doing
- Understanding of PHP
- Understand C# (read and write)
- Good understanding of SQL
- Working knowledge and experience of Windows server, Linux OS, SQL
- High level of proficiency with C# and PHP
- MySQL

**Salary**: R35,000.00 - R40,000.00 per month