Csr (Customer Service Representative)

4 days ago

Pietermaritzburg, South Africa Office Beacon South Africa Full time

Job Title: Customer Service Representative

Job Location: Pietermaritzburg, KZN

We are actively seeking Customer Service Representatives. As a Customer Service Representative, you will be responsible for ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels.

Key Responsibilities:
Provide accurate information about products, services, and policies.
- Assist customers in navigating through the company's website or online platforms.

Identify and assess customer needs to achieve effective problem resolution.
- Investigate and resolve customer complaints in a professional and empathetic manner.

Process orders, returns, and exchanges efficiently and accurately.
- Update customer accounts with relevant information and transaction details.
- Stay informed about the company's products, services, and promotions.
- Provide product recommendations and information to customers.
- Communicate clearly and effectively with customers, colleagues, and other internal

stakeholders.
- Maintain accurate and detailed records of customer interactions and transactions. Utilize

customer relationship management (CRM) tools to log information.
- Demonstrate strong problem-solving skills to address customer concerns and find

satisfactory solutions.
- Share insights and feedback from customer interactions to contribute to continuous

improvement. Adapt to changes in company policies, procedures, and products.

Embrace a flexible approach to handle diverse customer situations.
- Meet or exceed established performance metrics, such as response time, resolution

time, and customer satisfaction scores.

Requirements:

- High school diploma or equivalent; additional education or certification is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills. Ability to multitask and prioritize in a

fast-paced environment.
- Familiarity with customer relationship management (CRM) software.
- Strong problem-solving abilities.
- Positive attitude and customer-focused mindset.

Our working hours are aligned with the US time zone, with potential shifts ranging from 3 pm to 12 am, 5 pm to 3 am, and/or 7 pm to 4 am South African time (SAST). If you're a dedicated

professional who excels at building client relationships and driving results, we invite you to join our team.

Office Beacon South Africa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences to apply.

**Salary**: R5 400,00 - R10 800,00 per month

**Experience**:

- Customer service: 2 years (required)

Ability to Commute:

- Pietermaritzburg, KwaZulu-Natal (required)

  • Customer Service Representative

    2 weeks ago

    Pietermaritzburg, South Africa Office Beacon South Africa Full time

    Job Title: Customer Service Representative - French Job Location: Pietermaritzburg, KZN We are actively seeking bilingual Customer Service Representatives. As a Customer Service Representative, you will be responsible for ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support through various...

  • Customer Service Consultant

    2 weeks ago

    Pietermaritzburg, South Africa Belgotex Floorcoverings (Pty) Ltd. Full time

    PURPOSE The customer service representative is the interface between our organization and our clients. This person is responsible for processing all orders and handling all quality issues. Your purpose is to minimize the friction between clients and production, making dealing with our company effortless for clients. To be successful in this role you will...

  • Customer Service Advisor

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Pepkor Lifestyle Full time R200 000 - R250 000 per year

    Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.Description: The professional interaction of all customers...

  • Client Service Representative E

    2 weeks ago

    Pietermaritzburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their...

  • Internal IT Sales Representative

    4 weeks ago

    Pietermaritzburg, South Africa Pronel Personnel Full time

    Location: PietermaritzburgWe are currently recruiting for a dynamic Internal IT Sales Representative to join a well-established company within the IT industry.The successful candidate will play a key role in driving sales, managing enquiries, and ensuring customers receive world-class service from first contact to final delivery. If you’re passionate about...

  • Sales Representative

    2 weeks ago

    Pietermaritzburg, South Africa PMB Full time

    **We’re Hiring: External Sales Representative!** Are you passionate about sales and building strong customer relationships? Do you thrive in a fast-paced, target-driven environment? Join our dynamic team as an **External Sales Representative** and take your career to the next level! **What We Offer**: - Competitive salary + commission - Opportunities...

  • Sales Representative

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa RCL FOODS Full time R150 000 - R250 000 per year

    Closing Date 2025/11/20Reference Number RCL Company RCL FoodsJob Title Sales Representative - All ChannelsFunctions CustomerJob Type Classification PermanentLocation - Town / City PietermaritzburgLocation - Province KwaZulu-NatalLocation - Country South AfricaJob DescriptionAtRCL FOODS, we are driven by a purpose that goes beyond business. Our commitment...

  • External Sales Representative

    4 days ago

    Pietermaritzburg, South Africa ACDC Dynamics SA Full time

    ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and Dynamic External Sales Representative for our Security range of products to contribute to our company’s sales objectives. **Purpose of the Role** **Key Performance Areas** -...

  • Sales Representative

    5 days ago

    Pietermaritzburg, South Africa RCL FOODS Full time

    Closing Date 2025/12/11 Reference Number RCL -5 Company RCL Foods Job Title Sales Representative - All Channels Functions Customer Job Type Classification Permanent Location Town / City: Pietermaritzburg Province: KwaZulu-Natal Country: South Africa Job Description At RCL FOODS , we are driven by a purpose that goes beyond business. Our commitment to "We...

  • Technical Sales Representative

    5 days ago

    Pietermaritzburg, KwaZulu-Natal, South Africa ExecutivePlacements Full time

    Recruiter:Top RecruitmentJob Ref:JHB000085/IMFDate posted:Monday, December 8, 2025Location:Pietermaritzburg, South AfricaSUMMARY:Our client is a leading supplier of industrial pumps, valves, and fluid-handling solutions to various sectors inPietermaritzburg. Â Â Known for their superior products and customer service, they are looking for a dynamicTechnical...