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Retentions Team Leader

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Umhlanga, South Africa Rewardsco Full time

**Job Details**:

- Division Retentions- Minimum experience Associate- Company primary industry Telecommunications- Job functional area OperationsWe are looking for a skilled **Retentions Team Leader** / Junior Manager to motivate, coach, lead and drive positive agent behavior. This individual will be responsible for driving both individual and team performance to achieve sales retentions targets and contribute to developing a world class retentions team to support the growth objectives of the company.

**Minimum Requirements**:

- **2 years** recent retentions management **experience within a** local call centre environment**:

- Ex**c**ellent communication skills - both written and verbal
- ** Grade 12 / Matric**, clear credit and criminal record
- Proven track record of delivering and exceeding targets required
- Must be comfortable working shifts and weekends as required

**Skills Required**:

- Must possess **excellent leadership and management skills**:

- Must be **decisive, action orientated, and results driven**:

- Must possess excellent **problem-solving skills**:

- Able to work in a highly **pressurized environment** to very stringent deadlines
- Must be **flexible** and adaptable to change
- All Rewardsco COVID protocols must be observed when arriving for Assessments including mask wearing - no mask means no entry.