Office Manager

Our client is a **South African based security vendor** with a** global reach** and customers in the highest spheres of technology and innovation. They provide real-time reporting on **adversaries** interacting with your networks or snooping around your infrastructure, allowing you to** identify and defend against attacks**. They are extremely** vested **in the** global security community **and contribute to the** open-source community** extensively. Our client is looking for an **Office Manager** on a **Hybrid** basis with responsibilities centered around keeping the back office going. Whether arranging **flights and accommodation** for colleagues, arranging** gifting** for customers, restocking snacks and drinks at the office or helping with** billing and invoicing**, you will be an integral member of this advanced, largely** remote team**.** **If you love making things happen, keeping things in order and managing multiple responsibilities and have an** interest or curiosity in Cyber Security** and the community surrounding **hackers**, this role is for you. **What you will Manage**: - **Customer Billing**Renewal of contracts** ***Office visits (Occasionally)** ***Office Administration (Including restocking supplies)** ***Gifting** ***: - **Itinerary management** *** **Your day to day activities**: **Office Admin**: - We're looking for an - **office manager** to help run our Cape Town office (remote with occasional office visits) as well as to help manage customer - ** billing and gifting**.- Apart from managing the office in Cape Town, you'll be involved in billing as well as delighting our customers. **Customer Billing**: - In most orgs, billing is a fairly mechanical process that can be done by a well-trained Labrador. We treat our - **customers special** and this means we need - ** smart**, - ** empathetic** people behind our accounts. We have chats with them, we - ** improve processes** where needed, and we make things easier for our customers. Specifically, you will need to handle invoicing and renewals: - Create invoices & payment links for the sales team & customers (currently we use a combination of - **Freshbooks** & - **PayPal**).**Renewals** - Send over renewals to existing customers each month (making use of both - **Salesforce** & - **Zendesk**). Working with the Customer Success team to ensure successful renewals and assisting them with - **additional purchases**. **Office Logistics**: We're a ** remote-first company**, however, some folks still make use of our offices which are equipped to encourage building (or breaking ) stuff. We fight ** against bureaucracy **and normal "office standards". Your role will include: - Office management - Going into the Cape Town office once a week and the - ** ordering of supplies**.- Conferences - We attend a bunch of - **international conferences** each year (including San Francisco, London, and Las Vegas). You would be responsible for - ** handling the logistics** of these: Booking flights + hotels, ordering - **swag** etc. **Gift Management**: We ** delight our customers** with our support, with our products, and even with our lovely gifts. We focus on **considering the small stuff**; gifts get vetted internally (from shirts, to tools, to flasks ) way before they get sent to customers. We wrap, ** we write notes**, we share the love.- Internal - ** Sourcing** and shipping out of gifts to our team.- External - Overseeing our - ** customer-facing gift portal** ***What kind of person are we looking for?**: **Self-sufficient and proactive** - we steer clear of bureaucracy. We trust that you tackle your tasks head-on and continually challenge yourself.**Detail-oriented**: - organising conferences, making sure the office is - ** fully stocked**, and providing a holistic view of a customer all require you to sweat the small stuff.**Organised**: - as this is a multi-faceted role, being - **organised** will make sure you are easily able to manage your time and tasks at hand.**Command of the English language** - as you will be dealing with customers, how you say stuff matters.**Constantly improving** our systems as we grow.