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Guest Relations Officer

2 weeks ago

Cape Town, South Africa Front Office - The Twelve Apostles Hotel Full time

**The Twelve Apostles Hotel and Spa**
**Guest Liaison Officer (Permanent - Part-Time)**
**Job Summary**: We are recruiting for a passionate and detail orientated Guest Liaison Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations.
**Organisational Positioning**:

- **Department**:Front Office**:

- **Reporting to: Front Office Manager**
- **Location: T**he Twelve Apostles Hotel Premises**
**Key Performance Objectives**:

- Enhance the guest stay by welcoming them and facilitating any special requirements
- Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel
- Ensure that their cash is accurately managed and fully accounted for at all times
- Ensure that all administrative duties related to the position are preformed accurately and in a timely manner
- Ensuring that guest profiles are correctly updated
- Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers
- Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling
- Have Grade 12 qualification
- Hospitality Diploma or Must have at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment
- Be computer literate with working knowledge of Microsoft Office and Outlook
- Have knowledge of a Property Management System at Operator Level; exposure to Opera advantageous
- Be highly presentable
- Possess excellent command of the English language with solid verbal and written communication skills
- Be fluency in one other local language
- Have fluency in a European language is advantageous
- Ability to multi-task
- Be able to work shifts, week-ends and public holidays

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