Domestic Violence Case Manager

**Women’s Safety Services SA**
**Job & Person Specification -Service Delivery**

**Position Title**:Domestic Violence Case Manager

**Classification**:Level 5, SCHADS Award

**Location**:Accommodation Services

**Last Reviewed **23/09/2020 **Review Due **23/09/2021

**Role Reports to**:Program Manager

**KEY PURPOSE OF THE POSITION**

The Domestic Violence Case Manager will work with women and their children who are at risk of or are

experiencing domestic and family violence, through the provision of specialised case management and crisis

support responses. Case Managers are required to undertake risk assessments and safety planning for clients,

and to maintain accurate and up to date client records in accordance with legislative and contractual

requirements.

**THE ORGANISATION**

WSSSA is a women’s and children’s domestic and family violence service that provides an integrated response

to its clients through the provision of specialised, accessible and flexible models of service delivery. WSSSA has

a strong and varied history, delivering services across diverse cultures and backgrounds. Our practice model is

underpinned by a safety first approach which seeks to ensure that the safety and empowerment of women

and their children is paramount in all aspects of service delivery and advocacy.

**VALUES AND PRINCIPLES**

We value and are committed to:
Safety

Diversity and Equity

Respect

Responsiveness, Flexibility and Innovation

Knowledge and Accountability

Community responsibility

**KEY WORKING RELATIONSHIPS**

Program Manager

Program Team

Clients of WSSSA

All WSSSA staff

External stakeholders and Agencies
- Confidential Page 1 of 3**KEY RESULT AREAS
**Undertake risk assessments and safety planning that promotes the ongoing safety of women and

children;
Deliver crisis intervention and case management services to women and children impacted by

domestic violence or family violence;
Conduct initial needs assessments, and implement quality case plans in consultation with clients, and

monitor and review client case plans to support ongoing safety;
Promote quality service responses which are underpinned and informed by a deep understanding of

the challenges of domestic violence, as well as aligned with WSSSA values and practice model;
Develop and maintain partnerships with government, non
- government and community

organisations that promote and enhance positive outcomes for clients of accommodation services;
Ensure client records meet legislative and organisational requirements, are up to date at all times,

and that relevant details are entered into client databases;
Seek approvals for program or client related expenses as per WSSSA guidelines;
Maintain the confidentiality of client information as required by WSSSA Policy

Participate in quality improvement programs and activities to meet Contractual and Service

Excellence Standards and requirements;
Provision of after-hours crisis response to clients.

**PERSON SPECIFICATION**
**Essential Qualifications
**Degree or diploma in Social Work, Social Sciences, Community Services and/ or experience

commensurate with the position.

**Competencies and Experience
**Significant experience in the provision of case management and crisis intervention through trauma

informed responses and practice, in a domestic violence or strongly related field;

Excellent knowledge of theoretical approaches and practice foundations applicable when working

with women and children experiencing domestic and Aboriginal family violence;
Demonstrated ability to plan and manage complex caseloads and to negotiate successful outcomes

for clients;
High level written and verbal communication skills,

Demonstrated empathy, and experience in responding to and working with client diversity and

vulnerable people;
Strong attention to detail, and sound administration skills, including ability to use MS suite of

products and client databases to maintain client records;
Experience in developing and maintaining relationships with government and non-government and

community organisations;
High level of adaptability and ability to take initiative to work independently, and as part of a team;
- Confidential Page 2 of 3Ability to maintain a high degree of confidentiality, integrity and honesty;
Solid understanding of risk assessment and safety management as it relates to women and children

experiencing domestic and family violence;
Knowledge of legislation as it relates to domestic violence.

**SPECIAL CONDITIONS
**Current full Driver’s License and able to drive;
The incumbent is required to satisfactorily complete a Department Human Services Child Related

Screening and National Police Check;
Provide evidence of COVID Vaccination (including Booster when eligible) with a TGA approved or

recognised vaccine or a valid medical exemption authorised by the Chief Public Officer

Must be able to work outside normal hours in an on call capacity as required

Flexibility to work cros