People Support Manager

We are looking for an experienced and energetic People Support Manager to manage and support various HR functions, including: Recruitment, IR Advice, policy adherence and alignment, staff welfare, employee engagement, performance management, change management, and management reporting.

**The overall key performance areas are listed below.**

**Recruitment & Selection**
- Implement, coordinate, maintain and manage the Recruitment strategy and practices to attract appropriate skills in line with business objectives
- Research, implement and manage appropriate recruitment channels
- Design, implement and maintain bulk recruitment model for Operations
- Build monthly and annual recruitment plans in line with line managers
- Conduct monthly Recruitment feedback meetings with Operational Head's
- Build and maintain internal and external relationships and networks to support recruitment solutions
- Manage and maintain list of Recruitment Agencies and ensure best rates have been negotiated

**Employee Relations (IR)**
- Maintain and monitor the Disciplinary Policy and Procedure
- Support the business in Disciplinary matters, ensure IR policies are consistently adhered to within the business and advise management on good IR practice
- Train all managers on Employee Relations process and procedures and provide guidance where necessary
- Stay abreast of amendments to Labour Legislation and new case law
- Represent HR in all Disciplinary Enquiries to ensure a fair procedure has been followed
- Advise and coach managers and employees
- Assist with compilation of packs for CCMA cases and company representation

**Employee Wellness**
- Develop and oversee the implementation of an effective wellness strategy and wellness progammes in the business to promote a healthy and productive workforce
- Monitor and measure the wellness initiatives
- Implement and coordinate employee wellness programmes, events and days that aims to enhance and promote employee and organisational wellness in line with the Wellness strategy
- Coordinate and assist in the management of all Wellness Service Providers

**Onboarding of new employees**
- Manage Onboarding Questionnaires & interviews and compile onboarding feedback report
- Coordinate and support on-boarding of new employees
- Input and feedback to Talent Department on Orientation content, methods and documentation
- Coordinate, monitor and support probation review process

**Performance Management**
- Monitor the Performance Management policy and processes within business
- Conduct needs analysis on performance management process and system and provide input and recommendations for improvement
- Communicate to, and educate stakeholders regarding process, system and tools
- Update and amend KPI's on Sage as and when requested by Management
- Administer the Performance Management module on Sage
- Collect, collate and report on performance management results
- Manage poor performance processes in accordance with the Performance Improvement policy and procedures

**PS Policies & Procedures**
- Provide input and draft HR policies and procedures
- Educate and train managers and employees on various policies and procedures

**Employment Equity**
- Implement and monitor Employee Equity Plans
- Coordinate, plan and manage EE & Skills Development Committee Meetings in conjunction with L&D Manager
- Prepare monthly EE statistics and presentations

**HR Reporting**
- Prepare the monthly HR report for distribution to Management Team
- Interpret and advise managers on trends within their departments and provide input into addressing the trends

**HR Administration & Support**
- Administration of appointment process, including offer letters and employment contracts
- On-boarding contracting and administration of new employees in conjunction with Recruitment & Payroll
- Ensure proper administration and recordkeeping of all employee information and records, paper and electronic (SAGE)
- Performance Management Administration Support
- Remuneration administration support, including salary increases, bonuses etc.

**Exit Procedures**
- Manage and ensure Exit procedure is followed
- Ensure exit interviews are conducted and monthly exit reports are distrubuted to manangement
- Ensure all exit interview data are recorded on tracker to ensure accurate reporting and trend analysis

**Retention Management**
- Assist in the implementation of the engagement surveys and the analysis of the data
- Present and workshop results within the business
- Identify retention measures to improve engagement levels and reducing employee turnover and draft Retention Plan
- Provide input into and implement and monitor the management of the retention plan
- Use on-boarding interviews and exit interviews to identify engagement and exit trends which is to inform the retention strategy
- Assess employee engagement through regular interaction (formal or informal)
- Ensure that the recognition and reward programme in the Contact Centre a