IT Customer Relationship Manager

1 week ago

Johannesburg, South Africa FirstRand Full time

Job Description To manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreements - Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services - Management functions. - Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition - Project co-ordination. - Matrix management. - Resources management (software/hardware). - Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients. - Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings. - Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients. Job Details 28/08/25

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