Client Success Manager Health Concierge Remote
2 weeks ago
Full-Time | Remote | High-Responsibility Role
Biospan is a premium private chef & nutrition service operating across the UK, Europe, Dubai, the U.S, and Canada. We place private chefs into high-performance households and manage the full lifecycle of client nutrition, food quality, and service delivery.
We're expanding — and we're hiring a **Client Success Manager based in South Africa** to own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service.
This is a structured, communication-heavy, high-responsibility position suited to someone who:
- Handles demanding households calmly
- Communicates clearly and confidently
- Likes fast-paced, organised work
- Can manage multiple clients, chefs, and moving parts at once
- Thrives with coordination and communication
- Wants long-term progression into senior operations
**The Role**:
You will work alongside our Nutrition & Chef Manager, Operations, and Founders to:
- Run full end-to-end onboarding for new clients
- Coordinate with recruitment, practitioners, chefs, menu designers, and billing to keep each client's service running smoothly
- Handle client admin, preferences, tolerance changes, and service updates
- Predict and resolve service issues before they escalate
- Keep CRM notes and internal tools updated and accurate
- Ensure clients always know what's happening and what comes next
- Maintain strong relationships with active clients
- Monitor service consistency, chef performance, and menu quality
- Ensure clients are on track with their nutrition and service goals
- Maintain a calm, premium tone with high-end households
- Protect retention through proactive, clear communication
We're looking for someone who is:
- Articulate, confident, and calm under pressure
- Strong with written and verbal English
- Comfortable dealing with high-net-worth households
- Skilled in WhatsApp communication (text + voice)
- Organised, detail-driven, and consistent
- Good at expectation-setting and holding boundaries
- Able to coordinate chefs, clients, and internal teams without dropping details
- Comfortable managing multiple time zones (UK, EU, UAE, U.S East Coast)
- Quick to learn systems, SOPs, and workflows
Experience in:
- Client success
- Concierge
- Health and nutrition
- Hospitality guest relations
- Wellness or fitness coaching
- Account management
- High-end customer service
is a strong advantage.
**Compensation**:
**Expected Earnings**: R20k - R32k+ per month
**Base Salary**: £1,000 - £1,400 per month (paid in GBP, converted locally)
**Growth Path**: Senior Client Success Operations Manager
**Working Hours**:
Full-time remote position.You will work South Africa daytime hours with required overlap into: UK & Europe, Dubai,U.S East Coast.
You may be required occasionally to work later hours during peak periods and support West Cost clients in America.
**Why Join Biospan?**:
- Work directly with UK, EU, U.S & Dubai clients
- Be part of a high-performance health and nutrition company
- Join a fast-moving team with strong systems
- Clear progression into senior operations
- Learn the private chef and nutrition industry
- Work closely with founders and the nutrition team
We're not hiring a generic support agent — we want a sharp, organised operator who can handle premium households and keep the service on track.
**How to Apply**:
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