Concierge - Tsebo Experience Centre

1 week ago

Johannesburg, South Africa Tsebo Group Full time

**About Us**:
We are seeking a proactive and skilled Concierge to join our team at the Tsebo Experience Centre. This role involves managing client meetings and events, coordinating with caterers, liaising with IT and marketing teams, overseeing the Experience Centre and the adjacent meeting room areas.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Assume overall responsibility for the efficient operation and seamless management of the primary meeting areas, including the Tsebo Experience Centre, ensuring a consistently high standard of functionality and presentation
- Coordinate and manage client events at the Tsebo Experience Centre, ensuring seamless execution and high-quality service
- Oversee the scheduling, setup, and maintenance of various meeting room areas
- Work closely with caterers to plan and execute catering needs for events
- Liaise with IT and marketing departments to ensure the Tsebo Experience Centre and meeting rooms are equipped with the latest marketing and sales materials
- Maintain the appearance and functionality of the Tsebo Experience Centre and meeting rooms, ensuring they are always presentable and well-equipped
- Provide exceptional customer service to clients and visitors
- Handle client inquiries and provide information about the services offered at the Tsebo Experience Centre and meeting rooms
- Manage inventory and supplies for the Tsebo Experience Centre and meeting rooms
- Perform other related duties as assigned

**Skills and Competencies**:

- Excellent communication and interpersonal skills
- Client-focused approach with a knack for problem-solving
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Professional demeanor and appearance
- Detail-oriented with a proactive attitude
- Strong organizational and time-management abilities
- Ability to work collaboratively with different divisions and departments across Tsebo
- Proficient in using technology and office software, especially the MS Office Suite
- Proven experience as a Concierge
- Proficiency in English; knowledge of additional languages is a plus
- Outstanding communication skill
- Excellent organizational and time-management skills
- Hospitality and customer centric focus.

**Qualifications**:

- Grade 12 certificate is mandatory requirement
- Bachelor's Degree and or Diploma is an added advantage
- Proven experience in event management or a related field
- Computer literacy
- 2-3 years frontline hotel/customer service experience

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