Customer Success Manager
3 days ago
Customer Success Manager (CSM) - Remote
Available 9-6 EST (4pm-1am SAST)
40 Weekly Hours
Responsibilities: (Min. 4 years)
On-boarding & Training:
- Facilitate smooth client on-boarding to OMS platform.
- Conduct comprehensive training sessions to empower clients in OMS usage.
Relationship Management:
- Cultivate and maintain strong client relationships.
- Serve as primary point of contact for client inquiries and support.
Account Management:
- Monitor client accounts for optimization opportunities.
- Collaborate with sales team for up-selling and cross-selling.
Issue Resolution:
- Promptly address and resolve client issues.
- Work with internal teams for effective solutions.
Feedback & Improvement:
- Gather client feedback for OMS platform enhancement.
- Collaborate with product team on client needs and suggestions.
Renewals & Retention:
- Oversee client renewals with focus on retention.
- Proactively engage with clients to understand evolving needs.
Communication:
- Keep clients updated on OMS updates and best practices.
- Provide regular performance reports on key metrics.
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