Head of Human Capital Administrator Intern

**Introduction**
- Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Coordinate and support the day-to-day operational functioning within the area of responsibility, by providing administrative assistance to the **Head of Human Capital**.

**Requirements**:
**Qualifications**:

- Matric
- University Degree

**Experience**:
1-2 Years Administrative experience within the Human Capital space - Desirable

**Duties & Responsibilities**
- **
PROCESS**:

- Provide administrative support to the HC Head (typing, compiling, writing and filing documents such as memos, letters, minutes and reports.)
- Update the filing system (TEAMS and other internal portals) and keep it up to date.
- Perform general secretarial and administrative duties, including taking minutes in meetings, managing escalated queries, compiling reports, controlling the budget, controlling stock and equipment and purchasing office supplies.
- Coordinate and plan meetings, events, functions etc.
- Compile daily, weekly and monthly statistics.
- Design PowerPoint presentations, set up Excel workbooks and create Word documents.
- Arrange relationship building sessions with HC Head and Executive stakeholders
- Proactively manage, coordinate and maintain the diary of the Human Capital Head.
- Coordinate all aspects of meetings, workshops and functions (venue logistics, catering) according to the Head’s requirements, and within budget parameters.
- Administrative support for meetings and workshops (collate, compile and distribute agendas, presentations, minutes within agreed timeframes).
- Manage travel arrangements for the Head, according to agreed business process and budget parameters.
- Manage incoming calls and correspondence (paper and electronic), responding independently where possible and in line with authorised judgement.
- Ensure files (paper and electronic) are kept in order and easily accessible by the Head.
- Prepare and check invoices and arrange for payments to ensure adherence to requirements and Service Level Agreements.
- Ensure office equipment is regularly maintained by relevant service providers.
- Monitor and respond to incoming communication on behalf of the Head, where appropriate, ensuring efficiency and timeous response.
- Manage incoming queries and SLAs of the team by assigning, directing and escalating all queries.
- Report on the operational activities within the area of responsibility to inform operational efficiencies.
- Assist in the preparation of regularly scheduled reports, as required.
- Reconcile and maintain supplier accounts and records to ensure good standing.
- Operate electronic mail systems and coordinate the flow of internal information and external correspondence, where applicable.
- Compose, type and distribute meeting notes, routine correspondence and other documents or reports as per agreed timelines and guidelines.
- Establish own work procedures or schedules to manage and keep track of daily activities and tasks.
- **
CLIENT**
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- **
PEOPLE**
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- **
FINANCE**
- Manage and reconcile expenses in line with allocated budget and within defined policy guidelines.
- Contribute