Social Media Community Manager

3 days ago

Johannesburg, South Africa CBR Marketing Solutions Full time

**Job Purpose**:
The main objective as a community manager will be to Set, plan, and implement social media and communication campaigns and/or strategies to align with clients' brief outcomes. Providing engaging text, image and video content for social media accounts. Responding to comments and client queries promptly.
**Key Objectives and Accountabilities**:
Set, plan and implement Social Media/communication campaigns and strategies:

- Provide engaging text, image and video content for all social media and professional accounts.
- Respond to clients in a timely manner.
- Monitor, track and report on feedback and online reviews.
- Organise and manage the social media platform to boost brand awareness.
- Coordinate with Marketing, PR and Communications teams.
- Respond to customers in a timely manner.
- Build relationships with customers.
- Stay up-to-date with digital technology trends.
- creating, managing and growing the client’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties responsible for customer support.
- Support and drive strategy and content curation based on insights and research obtained within community management.

**Key Results**:
**Performance will only be satisfactory when**:
1. Utilise knowledge of best practices for social media to develop content and manage all of the client’s social media platforms.
2. Liaise with other departments to develop digital, multimedia and social media content for various projects.
4. Assist in defining and implementing social strategies in conjunction with other digital efforts within the team.
5. Meeting of all deadlines.
6. Work with CMS and Strategy to ensure digital campaign propositions and content helps achieve overall client campaign objectives.
7. Briefing in various teams for supporting services.
8. Identify social trends and opportunities across client portfolios.
9. Accurately and timeously execute all briefed campaigns.
10. Track manage and report all required statistical data as and when required.
11. Ensure internal check processes are followed and executed accordingly.
12. Perform any other reasonable task as assigned by your reporting manager.
Ideal Background
Related Degree/ Diploma in digital marketing, digital advertising and/or sales.
Excellent use of English language skill set, both written and verbal.
Minimum 1 years’ experience as a community manager.
Knowledgeable on social media best practices, strong verbal and writing skills.
Basic knowledge of Hootsuite, SEO, Google Suites would be an advantage.
**Competency Profile**:

- Sound understanding of digital platforms and best practices.
- Creative and Analytical.
- Excellent Time management skills.
- Problem solving skills.
- Decision-making skills
- Interpersonal skills
- Persuasiveness
- Excellent Communication skills
- both written and verbal.
- Presentation skills
- Able to work under pressure
- Excellent Computer literacy: MS Word, Excel, Outlook, PowerPoint
- Team player and be able to work independently
- understanding of B2B Marketing.
- knowledge and use of Hootsuite, SEO, Google Suites.

**Closing date**: 30 November 2025

**REQUIREMENTS**:
As per above

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