Mechanical Maintenance Manager

**Key Performance Areas (KPAs)**

**Lead the implementation of preventative, corrective and predictive maintenance strategies for optimal equipment performance**
- Oversee routine inspections to proactively identify and mitigate potential issues before they escalate into critical failures
- Manage the end-to-end service scheduling process, aligning maintenance activities with operational priorities and equipment lifecycle requirements.
- Drive the rapid diagnosis and resolution of equipment issues, ensuring mínimal disruption and adherence to internal service level agreements (SLAs)
- Monitor and analyse corrective (unplanned) maintenance trends and track Mean Time Between Repairs (MTBR) to assess equipment reliability and drive continuous improvement.
- Perform and manage Mean Time to Repair (MTTR) processes to meet or exceed internal SLA timelines
- Lead Root Cause Analysis (RCA) initiatives when test pack failures occur to implement long term corrective actions
- Leverage sensor technology and advances diagnostics software to continuously monitor Cash Processing Equipment performance and forecast potential system failures
- Analyse machine-generated data to identify patterns and predict optimal maintenance periods to enhance productivity and asset longevity. Regulatory Compliance and Safety management
- Responsible for all maintenance activities to be conducted in alignment with industry standards and safety regulations
- Develop, implement and enforce robust safety protocols to safeguard maintenance personnel, machine operators and other stakeholders across all operational environments
- Verify that Vendor Occupational Health and Safety documentation are in place and formally hand over compliance responsibility to the designated Section16 site official, in accordance with legal and internal governance requirements.
- Maintain comprehensive records of all maintenance activities, including inspections, repairs, and parts replacements, to support regulatory audits and performance tracking
- Produce data-driven reports on machine performance and maintenance trends, leveraging insights to drive continuous improvement
- Regularly evaluate and report on key performance indicators (KPIs) for Cash Processing equipment, including but not limited to:

- Jam rate
- Fit yields
- Uptime
- MTBR

**Governance**
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome

**Provide workforce development and technical training**
- Lead the design and delivery of targeted training programs to ensure technicians are equipped with up-to [1] date skills, techniques, and industry best practices for maintaining and optimizing Cash Processing Equipment.
- Foster a culture of continuous learning and skill development, encouraging proactive upskilling to stay ahead of emerging technologies and operational requirements.
- Attend advance technical training sessions on new equipment training, and cascade knowledge through structured training initiatives to ensure team readiness and ability to service and maintain a variety of Cash Processing Equipment.
- Organize and conduct refresher training sessions for technicians/operators, reinforcing the correct usage and preventative maintenance practices of the Cash Processing Equipment.

**Provide technical support and expert advisory leadership**
- Serve as the primary technical authority for technicians, delivering expert support and guidance on the servicing and maintenance of Cash Processing Equipment
- Provide Level 2 and Level 3 technical support, offering in-depth troubleshooting, escalation management, and mentorship to technicians for resolving complex equipment issues.
- Laise with Vendor Subject Matter Expert when internal resolution paths are exhausted, ensuring a seamless escalation process and timely issue closure.
- Lead the development, implementation and management of Test Packs in centers, to align to diagnostic accuracy and performance standards

**Installation, Movement, Maintenance and Management of All Related Hardware**
- Lead the installation, configuration, and deployment of all relevant hardware and related equipment.
- Responsible for the timeous execution of all necessary repairs and restorations, maintaining Cash Processing Equipment integrity and business continuity
- Manage equipment relocation, upgrades, and reconfigurations, coordinating with internal stakeholders and vendors to minimize disruption and ensure business continuity.
- Oversee end-user upgrades on software versions and equipment, to manage compatibility, efficiency, and adherence to security protocols.
- Monitor installed hardware performance metrics to verify that equipment performs optimally within agreed

standards and service levels as de