Atm Demand

**Key Performance Areas**

**Responsible to forecast cash holdings/ cash outs and maintenance of accurate data**
- Provide and manage accurate forecasting on all streams, denominations and cash centres in line with Bank requirements to minimise cash outs and to improve ATM Availability.
- Manage and update data uploads daily to provide current, comprehensive and accurate forecasts to the Banks
- Manage, monitor and update all parameters information to achieve the desired forecast accuracy levels.
- Track the forecast accuracy daily, make corrections to any variations which may occur and inform Banks and Centre Management
- Develop effective forecast models based on industry trends and demand patterns as required.

**Build and maintain internal and external stakeholder relationships**
- Create and maintain good customer relationships with both internal and external stakeholders.
- Based on escalation from customers, support management with risk assessments and implementation of actions to mitigate losses.
- Propose and implement solutions to improve demand forecast accuracy upon request from customers
- Communicate forecast on cash holdings/ outs, service failures and estimations to management as per SLA.
- Monitor and report on important changes and business strategies to internal and external stakeholders as required.
- Conduct monthly forecast maintenance and provide feedback to customers
- Address demand-related issues and any Bank escalations in a timely and effective manner with the respective Bank by liaising with the respective Centre Manager to investigate and to provide feedback.
- Track forecast accuracy of the banks, generate reports and analyse trends of actual vs forecast to provide detail when required.

**Responsible for accurate data on the applicable system**
- Integrate data to different interfaces, spreadsheets and data engines to maintain functional, accurate and current data at all times.
- Provide recommendations on enhancement to systems as required

**Provide reports to internal and external stakeholders**
- Provide accurate reporting on forecast accuracy statistics and trends as required to internal and external stakeholders.
- Compile MIS data and share with management upon request.
- Compile SLA reports, share with management and represent customer SLA monthly meetings.

**Provide leadership to employees within the organisation, creating a winning culture and high morale**
- Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure continuity to operations
- Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s department

**Drive the organisation culture**
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
- Provide leadership to employees within the organisation, creating a winning culture and high morale
- Drive a culture of performance driven output through shared purpose vision and values
- Grade 12
- Industrial Engineering Degree: Advantageous
- 3 years within Cash Operations or ATM environment
- Solid understanding of ATM cash demand planning and procedures.
- Strong mathematical and statistical knowledge.