Technology Infrastructure Manager

**Support Technology Strategy & Innovation**
- Participate in the development and implementation of a Technology strategy and tactical plans aligned with the corporate strategy and goals.
- Lead the development, planning and implementation of a functional Technology Infrastructure strategy, aligned to the Technology strategy and Roadmap.
- Plan, prepare, and adapt functional strategies, budgets, and plans according to market, industry, and business trends.
- Implement both tactical and strategic technology security strategies in collaboration with information security and business continuity management leadership.
- Lead and guide in accordance with the SBV Infrastructure Roadmap, Information Security Frameworks, and leading industry best practices.
- Manage the adoption, integration, and optimisation of existing cloud technologies and latest open-source technologies.

***Planning and Organisation**
- Responsible for the technological infrastructure and networks across the SBV landscape, including migration planning and coordination with the respective teams. This includes developing, configuring, maintaining, supporting, and optimising new and existing network hardware, software, and communication links.
- Analyse the SBV technology landscape and decide on the appropriate balance between cloud-based and on-premises solutions and hosting options, taking maturity levels, agility, quick response, security, and cost into account.
- Identify and evaluate current and future infrastructure needs, using a Proof of Concept (POC) methodology to test and assess feasibility and benefits of the solution.
- Deliver the desired architecture and systems that adhere to modern infrastructure security hygiene and best practices.

**Execute Analysis and Design Activities**
- Identify opportunities to integrate, conduct scheduled inspections, and prepare design tests and experiments to enhance certainty in the management process and effective utilization of resources.
- Design a state-of-the-art infrastructure landscape that accommodates and aligns with the new design solutions and influences business requirements to accelerate the use of modernised infrastructure that will deliver an agile ICT environment.
- Research and recommend ways to consolidate, rationalize, and simplify the infrastructure based on assessing current opportunities to eliminate unnecessary complexity.
- Develop business cases that outline alternative solutions to existing infrastructure and assist the business in making decisions.
- Plan, implement, and monitor the development and enhancement of infrastructure projects, ensuring business continuity as the project progresses.

**Technical implementation in own area**
- Determine the health and functionality of the network by defining, measuring, and meeting agreed key operational metrics.
- Monitor and report on the health of the environment, identifying risk areas, planning, and implementing mitigation and risk reduction measures.
- Identify, anticipate, and ensure the availability of service demand requirements for the business.
- Define and document service demand, uptime, and backup requirements.
- Implement security-related automation, machine learning, and artificial intelligence that can assist in securing SBV's assets (people, hardware, and software).
- Responsible for all Technology assets, including forecasting lifespans, replacement values, and maximising their usage and full value.

**Vendor Management**
- Manage vendor relationships with a clearly defined vendor management framework and set expectations in accordance with the approved scope of work.
- Assist in the negotiation of contracts, the establishment of service level agreements (SLAs), and the monitoring and review of performance against the SLA.
- Responsible for strategic vendors and suppliers who support the maintenance of SBV infrastructure assets, network and database management deliver the agreed-upon value.

**Stakeholder and Customer Management**
- Manage day-to-day operations across the team, continuously improving performance, cost, and satisfaction for the end user.
- Enhance stakeholder engagement to address issues, improve relations, and provide information on project status.
- Manage incident and problem management together with the operations team to meet SLA targets, and
- Retain high customer standards, ensuring 99.9% uptime, resolution, or a new solution redesign.

**Quality Management**
- Assist with the testing and implementation of emerging technologies and solutions in the cloud, automation, machine learning, analytics, and artificial intelligence space.
- Establish standards of work to maintain consistency by ensuring processes and procedures are documented for a cohesive team.

**Risk Management**
- Maintain and implement infrastructure security standards and measures to protect ICT assets from relevant security risks.
- Perform physical security checks, maintenance internally or through vendors, managing change