Customer Service Agent

6 days ago

Port Elizabeth, South Africa Sani Car Rental Full time

Welcoming customers in a professional manner
- Ensure each reservation has an allocated vehicle taking note of customer requests.
- Ensure adequate resources to cover deliveries and collections for the day.
- Assist new and existing customers with enquiries, quotations, bookings, and rental contracts.
- Process Rental Agreements with accuracy and detail.
- Sell Optional Extras while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
- Attend to Swap Overs and Breakdowns swiftly by following the correct procedures and contacting the relevant departments when Roadside Assistance is required.
- Adhere to Risk Policies to mitigate theft of Company Assets.
- Follow-up on payments for rental extensions and liaise with the risk department regarding non-payment.
- General office duties, including but not limited to, printing and scanning.
- Providing customer service by directing customers to their assigned vehicle and assisting with the Car Park Exit Process. (This includes a thorough Vehicle Inspection with the client before leaving the premises.)
- Effectively handle all aspects of the Check-In Process in accordance with the company’s Quality Control, Claims and Accident Policies and Procedures.

Work Location: In person

Application Deadline: 2025/02/27

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