Junior Specialist: Customer Desirability Risk Management
12 hours ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
As the threats and risks of Financial Crime increase in scale and complexity, Absa Group Financial Crime is responsible for ensuring that the Bank manages the risks of money laundering, terrorist financing, sanctions and bribery and corruption and, in so doing, protects the Bank, its customers and its employees, as well as society at large, from the negative effects of financial crime. The Financial Crime function implements a Financial Crime Risk framework to meet the requirements of anti-money laundering, anti-terrorism, anti-bribery & corruption and economic sanctions laws and regulations.
Located within the Intelligence and Surveillance team (I&S), a sub-division of the FinCrime Compliance team, Customer Desirability Risk Management (CDRM) manages, on behalf the bank, the exiting of client relationships across the bank. The Junior Specialist: Customer Desirability Risk Management supports the Head of CDRM by ensuring that clients are offboarded according to regulatory requirements and internal procedures.
Job Description
Key responsibilities of the Junior Specialist: Customer Desirability Risk Management are:
- Cancellation of CASA reference numbers.
- Adding of clients to the AML Watchlist.
- Engagement with clients as a result of the exit decision.
- Engagement with Absa Legal Counsel in relation to the notification sent to clients as well as any queries received.
- Engagement with relevant Business Unit entry points to ensure all products are identified and accounts closed.
- Referral of clients to Collections.
- Cancellation of limits (overdraft and credit card).
- Approval of journals for transfer of funds (for account closure).
- Placing of clients in restrictive control.
- Engagement with Customer Care where client has lodged a complaint with the Ombudsman or Customer Care.
- Engagement with Legal to amend/enhance the exit letters where applicable.
- Owning the overall operational process relating to the offboarding of customers.
- Providing accurate monthly MI in relation to the offboarding of customers.
- Providing support to the Head of CDRM.
- Building relationships with key stakeholders.
- Maintain strong working relationships with colleagues across I&S and the broader FinCrime Team to ensure greater efficiencies in the way we work and effective risk management.
- Identify opportunities for improvement to manage the risks associated with the offboarding of customers.
Education
Higher Diplomas: Law, Military Science and Security (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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