Platform Specialist

2 weeks ago

Johannesburg, South Africa FirstRand Full time

Job Description

To manage portfolios and ensure digital profile through registration, training and onboarding of new to bank or existing to bank clients.

To optimise client usage by growing the digital vertical sales index (VSI), increase revenue and volumes.

Hello Future Platform Specialist (Digital Banking)

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial - Digital Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:
- Manage portfolio of clients for the segment related to platform requirements- Provide ongoing consultation with clients, from a relationship management point of view (client retention)- Optimise the usage of products (VFI) and increase transaction volumes on all digital channels and achieve revenue targets- Onboard new clients onto platform- Provide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within online banking- Execute projects and campaigns within agreed scope (e.g., sell/promote simple payments to clients)- Prepare and present product presentations to clients as and when required- Engage in cross-functional relationships to obtain and to provide work support-
- Ensure product knowledge and advice is technically accurate and provide clients with relevant information to keep them informed of products and service options- Have a minimum of a completed Diploma/NQF 6 qualification (will be a distinct advantage if in Information Technology and Computer Science)- Have 3 - 5 years’ experience in providing online banking enterprise support to business/commercial clients- Have experience with APIs and Host to Host including testing tools and framework- Have Hogan and CRM Dynamics system experience- Are not an unrehabilitated insolvent

You will have access to:
- An innovative work environment- Opportunities for personal and professional growth- Collaborative teams

We can be a match if you are:
- Analytical- Attention to detail- Strong communicator

Post

FNB

LI-KN4

Job Details

06/11/25

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