Platform Administrator
2 days ago
Platform Administrator required for a **Contract (3 months, with possible extension)** in Woodmead.
**Requirements**:
- A minimum of 5 years’ experience in a FMCG environment
- Accountabilities Customer / admin support, Telesales / admin / data capture, Back office administration of trade tools
- Provide reporting and analytics
- Expert in Excel
- Build and use of PowerBi reports / dashboards
- Database management
- Data hierarchy
- Strong systems understanding
**Duties**:
- Create new user profiles/logons.
- Carry out applicable database field checks daily, weekly, and monthly.
- Onboarding of all new products onto the platform and the maintenance of all existing products (support from Product Specialist)
- Assist in the onboarding of new Sellers onto the Platform.
- Support the Product Specialist.
- Trouble shooting, analyzing and resolving tickets raised.
- Rotational standby support to customers outside working hours.
- Creation of training materials and training of users.
- Monitor user adoption and user rating of Application.
- Raise technical problems identified with IT timeously AND communicated with affected parties.
- Understand limitations and when to escalate technical problems when unable to resolve.
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