Outbound & Inbound Sales Voice Logging Agent
1 week ago
**Overall purpose of the job**:
**Duties & Responsibilities**:
- Selling multiple Fidelity ADT products and dialling various lead lists “cold calling”
- Manage large amounts of outbound calls in a timely manner
- Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette etc.
- Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
- Achieving daily Talk time & Number of Dials per day
- Verifying details and product with all applicants
- Accurate scheduling of fitments/appointments
- Achieving a minimum QA (Compliance & Quality Assurance)
- Adherence to both Outbound/Inbound call centre “scripts
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by going the extra mile.
**Minimum qualifications and experience**:
- Matric / Grade 12
- 5 years+ experience in a Sales Outbound/Inbound call centre (telematics experience compulsory),
- Proven track record of an Outbound/Inbound Sales Call Centre position
- Must be flexible to work/be available on weekends and after hours if necessary.
- 1 Saturday per month is compulsory.
**Attributes**:
- Target Driven
- Ability to multi-task, set priorities and manage time effectively
- Strong Computer literacy
- Attention to detail
- Ability to manage relationships between and within different departments
- Ability to work under pressure and under stressful conditions.
- Team Player: Working with others independently to attain both individual and team objectives/targets
- Effective written communications skills / Good spelling and grammar skills
- Proficient typing and excellent proofreading skills
- Time management skills
- Punctual
- Self-motivated
**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._
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