Admin Manager

2 weeks ago

Kempton Park, South Africa Bluespec Holdings Full time

**Purpose of the job**:
Ensure that all documentation related to the purchasing and sale of vehicles is in order.

**1.** **Contribute to the achievement of branch profit**
- Ensure that all vehicles in stock have legitimate documentation and are kept under 45 days.
- Ensure insurers stock in bond is under 60 days of sales.
- Monitor and check unallocated stock daily.
- All vehicles to be stocked in the same day if arrives before 3pm.

**2.** **Establish internal controls to deliver efficient processes and systems**

**Identify opportunities and implement solutions to improve efficiency of**:

- Salesforce
- Administration processes
- Registration of vehicles
- Phone Pro
- AN System
- Phone App
- Handle all complaints and enquiries relating to registration papers.
- Ensure all processes are adhered to in terms of stocking in of vehicles delivered to the yards.
- Ensure vehicles are stocked in within 24 hours.
- Monitor key process weekly.
- Maximise turnaround time on required paperwork (eNatis - 48 hours).
- Oversee the accuracy of the stock control function in Branches.
- Follow up on speed bump issues within 5 days.

**Oversee the following to ensure accurate completion**:

- Receiving, uploading and handling of eNatis documents.
- Code change queries.
- Incomplete/ inaccurate vehicle papers.
- Clearance processes.
- Uploading of insured values for auctions.

**3.** **Prepare relevant administrative information and reporting**
- Ensure stock take reports are completed timeously and escalate recon to COO on missing units.
- Ensure all stock takes are retained for auditing purposes.
- Send monthly Stock in Bond reports to Insurance companies.
- Provide reports to Insurance companies when required.

**4.** **Ensure world class customer service at all interfaces**
- Escalate unresolved queries and complaints to Management.
- Ensure customer complaints from Telesure and other insurers are maintained.
- Provide set up of new insurance companies onto AN system and provide training where necessary.
- Conduct supplier visits when required.

**5.** **Management and development of Human Resources**
- Contribute to developing an enabling culture, and high staff retention through mentoring.
- Drive performance management throughout the year.
- Provide training and development to ensure succession.
- Conduct annual performance appraisals.

**Key relationships(internal & external)**:
Internal - All branches and staff.
External - Insurance companies & clients

**Critical experience**:
Knowledge eNatis system
5 years in an admin management capacity
Knowledge of salvage/ insurance - beneficial

**Minimum Education**:
Tertiary qualification - ideal

**Technical (systems) knowledge required**:
Microsoft (all suites) - Advanced

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