Security Operations Manager

To ensure the overall safety and security of an integrated resort consisting of residential communities and hospitality aspects such as hotels and short-term rentals. This will be achieved through the compliance with the relevant regulations and rules; effective utilisation of the necessary safety and security equipment; efficient deployment of contracted service providers in accordance with agreed Service level Agreements (SLAs)

Responsible to direct the administration and operations of all security components to attain its goals and objectives in accordance with the policies of the Estate and in accordance with the security industry requirements and guidelines by managing all contractual and other service providers and ensuring that they deliver in terms of their SLAs
**Duties and responsibilities will include, but not limited to, the following**:
**SLA Management**:
Sources and vets the credentials of potential security service
providers for four key sections (Access Control and Guarding;
Control Room; Technical equipment; back-up Generators)
Ensures that Security procedures and implementation thereof is
up to standard between all stakeholders
Recommends preferred service providers to Board for approval
Sources and manages service delivery from approved contracted
service providers
Ensures that all service providers meet the performance
standards in terms of their SLA
Monitors and controls service providers to ensure service delivery
in accordance with SLAs
Prepares the monthly payments to security service providers and
submits for approval and release by Finance
Ensure adherence to all requirements and expectations in line
with the SLA
Manages and maintains the penalty schedule which includes
imposing penalties when necessary and ensuring that the
schedule is kept up to date
Maintain a good working relationship with the Service Provider
Conducts regular meetings to identify areas of improvement or to highlight areas of non-compliance to ensure it is managed
proactively
Ensures contingencies are in place iro staff and turnaround times
relating to spares
Conducts regular deliverable inspections and highlight areas for
additional training
Ensures all equipment requirements as set out in the SLA are
adhered to ensuring that job functioning is at its optimum
Liaises with residents on issues related to rules and regulations
Monitors access control, fence, equipment and stock integrity
Monitors the maintenance and safeguarding of all security related equipment Ensures that the Estate (both internal and external) is maintained to the required standards prescribed by Home owners Association.
Manage the performance of and all HR related matters pertaining
to permanent staff members in the security department
Creates a culture of continuous improvement, based on
performance monitoring, strategic planning and risk awareness
Oversees the security functions, including physical security and
safety of employees, facilities, and assets
Analyses and evaluates security operations to identify risks or
opportunities for improvements
**Investigation of all security related incidents**

Records all security incidents referred to him
Prepare reports and presentations on internal investigations,
losses, or violations of regulations policies and procedures and
security monthly statistics and present same
Identify, investigate, or resolve security breaches
Assist in emergency management and contingency planning
To be on call for emergency security related incidents
Ensures a safe and secure Estate with minimum security incidents
Acts as an interface between security and the members on
security and risk related issues
Conducts a thorough investigation into all security incidents
referred
Compiles and interrogates incident reports
Communicates serious incidents to the estate management and
manages feedback thereafter
Identifies and implements improved protocols, processes and
procedures arising from the investigations
Initiates appropriate remedial action
Ensures the Imposition of penalties per rules and regulations
**Budget Preparation and Management**

Ensuring compliance with statutory regulations and requirements

Drafts an annual security budget including expenses and capex

for inclusion with the GM budget for approval by the HOA Board
Submits the proposed budget to the GM for referral to the HOA
Board for approval
Manages expenditure within the agreed budget parameters
Obtains approval of the GM or the Board for any expenditure
outside of the budget parameters set by the GM or Home owners Board
Confirms that contractors and potential contractors comply fully
with all statutory regulations and requirements in terms of the
OHS Act
Liaises with PSIRA (The Private Security Industry Regulatory
Authority)
Budget preparation and development for security operations and
manage the budgets
**Data base Maintenance and Management**

Ensures that an up-to-date data base is in place with the contact
information for all members, tenants a