Loan Accounts Administrator

1 week ago

Centurion, South Africa AVBOB Full time

We are looking for a detail-oriented Loan Accounts Administrator to join our team. In this role, you will be responsible for managing loan accounts, ensuring payments are correctly allocated, and assisting customers with inquiries related to their loan accounts.

You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities include:

- Respond to customer queries and complaints regarding loan accounts, ensuring timely resolution.
- Restructure loan accounts per customer requests and prepare payment reversal files.
- Provide settlement quotations to customers and ensure proper allocation of funds.
- Investigate ad-hoc payments and coordinate with the Finance team for allocation.
- Uphold compliance with lending regulations and AVBOB Financial Services' risk policies.
- Assist with internal and external audits related to loan operations.
- Ensure confidentiality and security of sensitive financial information.
- Assist customers with loan-related inquiries and guide them through repayment obligations.
- Prepare reports on restructured loans, refinanced loans, payment reversals, and written-off accounts.
- Support team with general administrative duties, including filing, document retrieval, and correspondence.
- Grade 12 (Essential)
- National Diploma in Accounting, Financial Accounting, or Banking (Advantageous)
- 2-3 years of experience in loan servicing, credit management, banking, lending, or a similar credit operational environment.
- Good knowledge of general banking practices and procedures.
- Solid understanding of the National Credit Act (NCA), lending products, and features.
- Computer literate (MS Office).
- Experience in the banking and financial services industry.
- High attention to detail and accuracy.
- Strong numerical and reasoning skills.
- Initiative and problem-solving abilities.
- Analytical thinking and decision-making capabilities.
- Strong interpersonal skills.
- Ability to manage multiple priorities and meet deadlines effectively.

Equity Statement: We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. “Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.”

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