Administrator - Office Administrator.finance

MTN HUMAN RESOURCES

**JOB PROFILE
**Title of job**:Office Administrator

N **umber of subordinates: 0
**MTN Job Level: 1
**Location of the job: CFO**

**Billing and Credit Risk
**Solid Reporting Line:
**GM: Billing and Credit Risk Management
**Dotted Reporting Line:
**Head Of and SMs
**Mission/ **Core purpose of the Job
Working closely with the MTN Executive Leadership Team and the Opco CEOs, the **Executive: Group
**1. Mission/ **Core purpose of the Job
To provide daily administrative support to the General Manager/s and the overall team within the department and / or functional unit. To ensure that the administration requirements for the BILLING AND CREDIT RISK MANAGEMENT Division are managed efficiently and effectively

**2. Context **(Global influences, environmental / industry demands, organisational mission etc.)
- Highly competitive and pressurised environment
- Administrative support across a varied and deadline driven environment
- Administrative support to a team of General Managers
- Significant relationship with all other Office Administrators

**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's)

**Task Complexity**:
**Administration**
- Generation of Oracle Requisitions, monthly expenditure audits and purchase orders for all BILLING AND CREDIT RISK MANAGEMENT cost centres
- Ensuring that invoices are co-ordinated, namely: logging invoices on to manageable spreadsheets, ensuring that invoices are received, correctly distributed for approval and payments made on time and accurately
- Ordering and distribution of stationary and any other office supplies that are required for day to day use for all CFO areas
- Co-ordinate and administer the SIM requests, canteen cards, credit notes and other company books and documents
- Co-ordinate and administer divisional claims, expenditure and financial requests as submitted by management
- Distribution of general correspondence, filing and general office administration for management
- Involvement in strategic meetings (minutes), projects and business plans from a recording perspective
- Managing and updating Organograms for their respective departments

**Customer Service**
- Transfer of escalated customer queries to the relevant manager / supervisor to ensure resolution thereof
- Maintain relationships with suppliers

**Coordination**
- Effective facilitation and coordination of meetings, workshops etc. and taking minutes of proceedings
- Making travel arrangements, bookings, etc for division
- Co-ordination of function arrangements related to division
- Liaison with key vendors, suppliers, customers to facilitate meetings, payment follow-ups etc.
- Coordinate rewards and recognition process, including maintaining database, arranging gifts, functions, requisitions, etc.
- Manage diaries for managers and senior managers in the division
- Handle all incoming calls, and transfer or take messages where required

**4. Job Requirements **(Education, Experience and Competencies)

**Education**:

- Matric plus
- Diploma in Office Administration

**Experience**:

- Must have previous experience in office administration, minimum 3 years’ experience in:

- Advanced experience in excel
- Experience in MTNS systems - creating Pos and raising reqs
- Must have demonstrable experience in diary management and calendar co-ordinating
- Must have experience in Business correspondence messaging and writing.
- Must have experience in minute taking and the process.

**Competencies**:
Head - Big Picture Focus
- Solution Provider - Executes task in relation to tactical plans
- Problem Solver - Learns from others and draws on past experience to solve challenges
- Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement

Heart - Emotionally Intelligent
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours
- Caring People Employee - Is self-aware and takes accountability own personal development to realise full potential
- Relationship Manager - Champions the MTN brand

Hands - Results Focused
- Results Achiever - Delivers individual results and support team objective
- Operationally Astute - Organizes work to deliver on daily priorities and plans

**5. Authorities
- As per MTN DOA

**6. Collaboration **(Formal and Informal Relationships)

Responsibility towards:

- **Direct Reports**:None
- **Matrix Reports**:None
- **Key Customers: GM, Head of, **Senior Managers, Line managers, Supervisors, Staff for BILLING AND CREDIT RISK MANAGEMENT, External Customers
- **Key Suppliers**:External preferred vendors, Agencies
- **Relations**:Cross-functional departments