Customer Relations Officer

7 hours ago

Johannesburg, South Africa ADvTECH Support Office Full time

The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders

**Keys Result Areas**
- Academic Operations and Customer Support
- Campus Operations and Team Support
- Accreditation Bodies and Industry Partners
- Adhoc Duties

**Key Activities**
- Maintain high-level Operations service as it pertains to students, lecturers, parents, industry and suppliers
- Attend to student queries and requests timeously
- Manage the front-of-house incumbent effectively
- Participate in Students Orientation, Surveys and Retention
- Ensure processes and policies implementation
- Work with other departments as required
- Liaise with industry contacts to possibly place students in practical work experience.
- Building a solid database of placement partners with a rating system
- Tracking of Alumni on a quarterly basis for stats and marketing purposes
- Reception & Sales relief, as it pertains to campus operations.
- General administration and Ad Hoc tasks as requested by the Campus Head
- Assist with Open days and campus events

**Job Specification**
- Higher Certificate in Business Administration with Min 5 Year Work Experience
- Diploma in Business Administration / Business Management (2/3 year) Preferred
- Bachelor’s Degree in Administration / Management (NQF 7)

**Legal Requirements, Certificates, Licenses, Registration**
- MS Office (Excel, Word, Power Point, Outlook) Proficient
- Student Management systems
- Experience in an Educational Environment will be an advantage

**Experience**
- Minimum of 2/3 years’ work experience in administration.

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