Yes Intern: Customer Experience

1 week ago


Western Cape, South Africa The Foschini Group Full time

**Key Responsibilities**:

- Manage reception duties, including greeting visitors and handling inquiries.
- Operate the switchboard, directing calls to the appropriate departments.
- Assist with the maintenance helpdesk, logging and tracking maintenance requests.
- Provide exceptional customer service to internal and external stakeholders.
- Maintain accurate records and documentation for all customer interactions.
- Support the customer experience team with various administrative tasks.
- Collaborate with team members to ensure a seamless customer experience.
- Assist in the coordination of customer feedback and improvement initiatives.

**Qualifications**:

- Recently completed qualification in Business, Communications, or a related field.
- Strong interest in customer service and experience.
- Basic understanding of office management systems and procedures.
- Proficiency in MS Office (Word, Excel, PowerPoint).

**Skills**:

- Excellent interpersonal and customer service skills.
- Strong problem-solving abilities.
- Ability to handle multiple tasks efficiently.
- Good time management and organizational skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.

**Behaviours**:

- Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges.
- Meeting Customer Expectations - Consistently delivers exceptional customer service.
- Planning & Organising - Uses a structured approach to effectively manage tasks.
- Presenting & Communication - Articulates ideas clearly to different audiences.


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