Telesales Representative

6 days ago

Pretoria, South Africa The Joblink Full time

Contact person for this Position:
Cass MC Queen

**Job Overview**

The Telesales generating sales for our company through closing sales deals over the phone and maintaining good customer relationships.

**Areas of Responsibility (Your duties will include but are not limited to)**

**Sales**
- Contact potential and existing customers to inform them about a product or service, using scripts
- Answer questions about products and the company
- Ask questions to understand customer requirements and for the purpose of closing sales
- Direct prospects to the field sales team when necessary
- Place and process orders in an accurate manner
- Ensure that correct quantities of stock are available
- Ensure that you are well trained in the use of IQ program to assist client/s
- Have suitable/extensive knowledge on all stock items
- Keep abreast of new products, market conditions, advertising and promotional trends through discussions with Manager

**Administration**
- Enter and update customer information in the database
- Keep records of calls and sales and note useful information

**Customer Service**
- Handle customer grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Always try to increase the orders with clients regarding unknown products.

**Teamwork**
- Support department managers and co employees.
- Actively participate as a member of the team
- Performing any other task, not specified herein, which from time to time may be assigned by the manager.

**Housekeeping and Safety Standards**
- Ensure that cleaning and housekeeping standards on equipment and work areas are maintained according to laid down standards and norms.
- Ensure Personal hygiene standards are maintained
- Take reasonable care for own health and safety as well as the health and safety of others
- Wear the correct PPE in accordance with the company policy and procedures
- No interference or abuse of any health, safety and environmental welfare equipment.
- Be actively involved in the OHS System, partake in OHS activities as and when directed

**Knowledge, skills, and experience required**

**Educational Background**:

- Grade 12
- Must be able to read, write, speak, and understand Afrikaans & English
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone

**Knowledge/Skills**:

- Good knowledge of relevant computer programs and telephone systems
- Ability to learn about products and services and describe/explain them to prospective clients
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Operational Agility
- Ensure Vision, Mission and Values underpin all activities

**Competencies**
- Ability to show initiative
- Self-motivated and reliable
- Performance Driven
- Well-organised

R10 000.00 - R12 000.00 plus Commission (As per company structure)

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