Front Office Manager

2 weeks ago

Johannesburg, South Africa Dream Hotels and Resorts Full time

WE are looking to place a Front Office Manager to manage the smooth running of our reception area. You would also act as a stand-in Duty Manager'..._
- Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account.
- Deliver the professional greeting of clients and visitors, to the highest standards
- Monitor, manage and review the Catering and Cleaning contracts
- Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
- Implement dynamic operational working procedures, to support the delivery of service excellence
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
- Implement safe working practices to ensure safety of building occupiers and visitors
- Lead monthly management report meetings with the client and build strong relationships with key business leaders
- Strong detail analysis of service delivery and identify continuous improvements
- Introduce systems for analysis of service delivery ie mystery shoppers etc
- Monitor the team’s performance promoting achievements and identifying weaker areas for improvement

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