Front Office Manager

4 days ago


Johannesburg, South Africa Staff Connection Full time

Key Responsibilities:Oversee daily front office operations to ensure a seamless guest experienceLead, mentor, and motivate the front office teamManage check-in, check-out, reservations, and guest relations efficientlyMaintain high service standards, ensuring consistency with brand expectationsHandle guest feedback, complaints, and VIP requirements with professionalismCollaborate with Housekeeping, F&B, and other departments for smooth operationsEnsure accurate billing, cash-ups, and financial controlsPrepare reports, manage rosters, and support operational planningRequirements:LocalsDiploma in Hospitality Proven experience as a Front Office Manager 45 star hotel environmentStrong leadership and communication skillsSolid understanding of hotel systems (PMS, reservations, reporting tools)Excellent problem-solving skills and a guest-first mindsetAbility to work under pressure in a fast-paced environmentProfessional appearance and exceptional interpersonal skillsWhat We Offer:Competitive salary packageProfessional, supportive working environmentOpportunity to grow within a reputable hotel groupExposure to a high-standard corporate hospitality environment



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