Front Office Duty Manager

2 days ago

Johannesburg, South Africa The Capital Hotels and Apartments Full time

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything

**WHY WORK FOR US?**

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

**Description**

The Front Office Duty Manager is responsible for the supervision and control of all guest services, Reservations, Guest Relations and administration of the Front Office Department.

**Minimum **Requirements**:

- Matric
- Hotel Management Qualification or similar
- 1 - 2 Years Front Office Supervisory experience advantageous
- General Duty Manager experience advantageous
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Ability to work as part of a team, as well as independently
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Ability to delegate effectively
- Second-in-Charge to the Front Office Manager
- Meticulous with paperwork and admin

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