Dc Process Manager

This role will reinforce compliance with the designed processes and principles (BOP, SOP’s and Supplier Delivery Conformance) and ensure consistency in these processes across all DCs. This role will also assess current processes and identify opportunities for improvement. This person will work closely with the full DC Management Team, the broader Supply Chain Optimisation Team, the Logistics Finance Team, TFG Suppliers and Internal stakeholders.

**Key Responsibilities**:

- Logistics SOPs and Process flows - Design SOP’s according to the agreed and documented format, principles and processes.
- This includes creating new SOP’s as we roll out new projects/initiatives in Logistics.
- Auditing of compliance processes in DC’s (a minimum of 2x a year).
- Reviewing all SOP’s and investigate opportunities for improvement in collaboration with Engineering, SCO Training Team and the WMOS Logistics team
- Investigate and Implement digitisation of SOP’s
- Ensure that the SOP curriculum is updated and published twice a year
- Establish a version control process for SOP’s
- Best Operating Practise Principles - Ensure the program and measurements are standardised and active in all DC’s as part of the culture in Logistics.
- Assist DC’s to meet the required standard and audit these principles in all DC’s at least twice a year.
- Establish a BOP Steering committee and lead meetings quarterly or more frequently if required
- Drive the improvement of Supplier Delivery Conformance in DC’s.
- Report on Delivery Conformance achieved per DC weekly and monthly
- Manage non-conformance queries from DC’s and Suppliers weekly.
- Arrange engagement sessions with the non-conforming suppliers quarterly or as and when required
- Conduct Supplier Portal audits - to ensure supporting evidence has been saved by DC’s for POs with non-conformance
- Update Logistics Information on the Supplier Delivery Conformance Website
- Update Delivery Conformance Manuals
- Drive and Report on the Recovery of outstanding Delivery Conformance charges from suppliers (Local and Import)
- this includes building relationships with key people in each trading division and key internal and external stakeholders.
- Assist with systems processes during the design sessions of new DCs or new processes and or group initiatives.
- The person will also support the Training Team with Super User, User Acceptance Testing, End User Training and implementation for all new initiatives when required
- This role requires travelling

**Qualifications and Experience**:

- A post-matric qualification in Logistics Management/Supply Chain Management/Retail Business Management is essential
- At least 5 years of solid process management experience
- At least 3 years of solid people management experience with ER knowledge
- At least one year project management experience
- Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous)
- Working knowledge of MS Office, with a strong MS Excel capability
- Must be able to work in Tableau, Power BI or any other analytics tool
- Business acumen and experience in analysing and interpreting delivery conformance data

**Skills**:

- Sound accuracy and high attention to detail
- Exceptional communication skills (written and verbal)
- The ability to confidently influence and persuade at all levels to achieve results
- A strong service-orientation, high energy levels and a strong sense of urgency
- A natural aptitude for the management of systems and business processes
- Ability to handle high pressure, stress and multi-tasking

**Behaviours**:

- Action Oriented **-**readily takes on new challenges and opportunities with a sense of urgency and eagerness.
- Balances Stakeholders - effectively considers the diverse needs of various stakeholders.
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Decision Quality - consistently makes timely, well-rounded and informed decisions
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
- Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives

**#LI-DNI