Senior Manager, Consumer Risk

2 weeks ago

Johannesburg, South Africa Flutterwave Full time

**Flutterwave** was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

**The Role**: Flutterwave is looking for a Senior Manager, Consumer Risk, who will be a key leader responsible for managing the buyer risk function. Your role will involve developing and implementing robust risk management strategies, collaborating with cross-functional teams, and ensuring the security and integrity of buyer transactions.

**Responsibilities include but are not limited to**:

- Analyze large data sets and collaborate with the team to identify patterns and anomalies indicative of potential risks.
- Understand technical background of Flutterwave’s product and implement a detail-oriented approach to identify and rectify potential gaps posing risks to the company or its customers.
- Balance risk mitigation with user experience to support healthy growth of the business.
- Develop and execute comprehensive risk management strategies to safeguard against potential financial and non-financial losses.
- Establish and maintain risk management policies and procedures.
- Work closely with cross-functional teams, including finance, legal, and technology, to integrate risk management practices into business processes.
- Provide guidance and direction to team members in the execution of risk mitigation initiatives.
- Oversee and enhance transaction monitoring systems to detect and prevent fraudulent activities.
- Stay abreast of market trends, regulatory changes, and industry developments to anticipate and address emerging risks.

**Required competency and skillset to be a waver**:

- Bachelor's degree in Finance, Business, or a related field; advanced degree or relevant certifications are a plus.
- Proven 8+ years’ experience in buyer, consumer, fraud or similar field of risk management within the financial or fintech industry, with a track record of leadership and strategic thinking.
- Proven track record of successfully detecting and mitigating various fraud modus operandi (MOs) within the payments or financial industry.
- Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
- Strong user focus and business acumen combined with risk mindset.
- Ability to articulate complex risk-related concepts in a clear and understandable manner for non-risk team members.
- Highly organized and detail-oriented with a commitment to accuracy and quality.
- Ability to design and develop training programs for operations teams, ensuring they are well-equipped to handle buyer risk-related tasks.

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