Customer Service Agent

7 days ago


Edenvale, South Africa Full Circle HR Full time

A dynamic company in the automotive repair industry is seeking an experienced Customer Service Agent. Experience in the automotive repair (panelbeating) industry is a non-negotiable requirement for this role.

**Main Purpose of the Job**:

- Provide excellent service by understanding customer needs, offering advice, and delivering solutions.
- Ensure customer satisfaction through understanding and meeting their needs and expectations.
- Demonstrate sound product knowledge and deliver personalized service to every customer.

**Main Job Functions**:

- Welcome customers warmly, capturing relevant information to address their needs promptly.
- Efficiently check vehicles in with clients, documenting Vehicle Check-In (VCH) details for each vehicle.
- Daily follow-up on parts orders and bookings to align with customer preferences.
- Keep customers informed about the status of their vehicles throughout the service process.
- Address and resolve customer queries and concerns on a daily basis.
- Create accurate and timely job cards, ensuring proper costing procedures.
- Coordinate hire vehicles for customers where applicable.
- Collect payments due from customers before handing back their vehicles.

**Requirements**:

- Matric Certificate.
- Driver's license.
- **Must have experience in the automotive repair industry.**:

- Ability to work under pressure.
- Outgoing and vibrant personality.

**Job Types**: Full-time, Part-time

Application Question(s):

- Do you have customer service experience in the automotive repair industry?

**Experience**:

- Customer service: 4 years (required)

Ability to Commute:

- Edenvale, Gauteng (required)



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