Shipping Customer Service Supervisor

5 days ago

Edenvale, Gauteng, South Africa Boardroom Appointments Full time R120 000 - R240 000 per year


Shipping Customer Service Supervisor 

Skills and Qualifications:

  • Strong communication skills both verbal and written to interact with customers and internal teams.
  • Problem-solving skills to effectively address and resolve customer issues.
  • Organizational skills to manage multiple tasks and maintain accurate records.
  • Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
  • Computer proficiency to use software for order entry, tracking, and reporting.
  • Customer service mindset to prioritize customer satisfaction and build positive relationships.
  • Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.

Key Responsibilities:

  • Handling Customer Inquiries

    • Respond to phone calls, emails, and other communication channels to answer customer questions about shipments.

  • Resolving Issues

    • Address and resolve problems such as delays, damages, or missing packages.

  • Order Processing

    • Enter and verify customer orders, ensuring accurate shipment details.

  • Shipping Coordination

    • Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.

  • Document Management

    • Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.

  • Communication

    • Maintain open communication with customers and internal teams to keep everyone informed of shipment status.

  • Data Entry and Reporting

    • Maintain records of shipments, track key performance indicators (KPIs), and generate reports.

  • Customer Relationship Management

    • Build and maintain positive customer relationships through proactive communication and issue resolution.


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