Reservations Call Center Agent

2 weeks ago

Cape Town, South Africa Newmark Hotels Full time

**Job Advert Summary**:
We are seeking a professional and customer-focused **Reservations Call Centre Agent** to join our team. In this role, you will serve as the first point of contact for guests and clients, providing exceptional service and ensuring a seamless booking experience across our portfolio of properties. Your responsibilities will include handling inbound calls, processing reservations, offering tailored recommendations, and maintaining accurate guest records. You will play a vital role in building lasting relationships with our guests by consistently delivering service that exceeds expectations.

**Minimum Requirements**:

- Strong attention to detail and a commitment to quality
- Excellent written and verbal communication skills
- Energetic, friendly, and professional demeanour
- Positive attitude with a passion for customer service
- Previous experience in the hospitality industry is preferred
- Familiarity with Opera PMS is an advantage
- Demonstrated ability to adapt in a fast-paced, multitasking environment
- Strong problem-solving skills and the ability to think quickly on your feet
- Capable of working both independently and collaboratively within a team
- Previous call centre experience is a plus

**Duties and Responsibilities**:

- Accurately create and manage reservations across all properties in our portfolio, including preparation of rate proposals.
- Maintain detailed and up-to-date records of guest profiles, bookings, payments, and relevant operational notes.
- Proactively upsell accommodation types and special packages where appropriate to drive revenue.
- Support the administration of the reservations department by maintaining efficient systems and processes.
- Follow up on quotations promptly to convert leads into confirmed bookings.
- Resolve guest concerns where possible, using sound judgment and escalating issues to management when necessary.
- Establish and communicate rates within authorized guidelines.
- Continuously update your knowledge of all products, packages, and specials to assist with guest inquiries and bookings across other outlets.
- Coordinate guest requests such as transfers, dinner bookings, and other special services by liaising with relevant departments or external partners.
- Report system issues, rate discrepancies, and overbookings to the Reservations Supervisor.
- Ensure optimal use of the Property Management System (PMS) and maintain up-to-date knowledge of room types and availability.
- Process and track invoices, credit card payments, and ensure all payments are correctly posted to the corresponding booking.
- Complete and update internal worksheets and checklists daily.
- Ensure all reservations are captured accurately and in line with standard operating procedures.
- Attend training sessions as required to maintain high standards of performance.
- Perform all tasks in compliance with applicable quality standards and departmental operating procedures.
- Complete the daily call centre checklist to ensure operational efficiency.

  • Call Center Agent

    4 weeks ago

    Cape Town, South Africa Virtuhire Full time

    Join our dynamic team at VirtuHire as a Call Center Agent In this role, you'll be the first point of contact for our clients, handling inbound inquiries and making outbound calls. Your excellent communication skills will contribute to customer satisfaction and drive our mission of providing top-notch service.This position requires you to work on-site from...

  • Call Center Agent

    2 days ago

    Cape Town, South Africa Pacific Credit Solutions Full time

    **About us** We are a US based financial company dialing out to US customers. we present ourselves in a professional manner but like to have a work environment that enables a comfortable environment. Our work environment includes: - Work-from-home days - Casual work attire - Relaxed atmosphere We are looking to hire experienced call center agents that...

  • Recruitment for Call Center Agents March 2023

    2 weeks ago

    Cape Town, South Africa Linda Recruit for Call Center Full time

    We are looking for outspoken ,goal getter ,Money driven individuals top join our dynamic team. We are an outbound call center We do sales telepathically. **Requirements**: - Matric - Must be outspoken and computer literate. - Must speak fluent English /Afrikaans or any African Lang On offer: - Basic and Commission - Incentives Full Training will be...

  • Call Center Agent

    2 weeks ago

    Cape Town, South Africa SWATX Full time

    **Customer Support**: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs. **Issue Resolution**: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive...

  • Call Center Trainer

    2 weeks ago

    Cape Town, South Africa A1 Financial Services Full time

    A1 Group SA is looking for a Trainer/coach to join our People Development Team to coordinate training activities that will help optimize our human capital. Our company specializes the call center and field markets and is an outsource provider to leading national and international Brands. The Trainer/Coach will be responsible for scheduling and conducting...

  • Call Center Sales Agent

    1 week ago

    Cape Town, Western Cape, South Africa VirtuHire Full time

    High-Earning Sales Role: Join FundWell's Top 100 A-Team Are you a highly driven Call Center Sales Agent ready to focus on outbound B2B sales for a leading US financial partner?VirtuHire partners with Fundwell, a top US business financing company. We are rapidly expanding our Cape Town office and are looking for ambitious professionals to join our Top 100...

  • Call Center Manager

    2 weeks ago

    Cape Town, South Africa Compare The Networks Ltd Full time

    We are opening a new office on Loop Street, moving from Long Street, with the move comes more space and more agents, we are seeking someone to help manage and maintain the growth potentials of the branch. We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center...

  • Customer Service

    2 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24216271 **Job Category**Reservations **Location**MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **About Marriott International**: Marriott International is a global leader in the hospitality...

  • Call Center Training Specialist

    3 weeks ago

    Cape Town, South Africa Success Stream Full time

    An innovative company is seeking a dynamic call center trainer to enhance the skills of their agents. This role involves developing engaging training materials, conducting informative sessions, and ensuring high productivity and customer satisfaction. The ideal candidate will possess excellent knowledge of call center operations, strong teaching abilities,...

  • Outbound Call Center Agent

    2 days ago

    Cape Town, Western Cape, South Africa Career Start International Full time

    Facebook, Google, Instagram, LinkedIn, Whatsapp, Websites, SEO, Blogging & Push Notifications - These are just a few platforms we get to play with on a daily basisDynamic Web Design & Socal Media company based in the heart of Milnerton, offers Sales Agents an exciting opportunity to advance their professional development We seek agents with energy who are...