Manager, Business Services, Road Logistics

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: Manager, Business Services, Road Logistics
Time Type: Full Time

**Main Purpose of the Role**:
You will be a key-member of the Regional IT Operations and Services Client Delivery Team. In this position you will be required to engage with Business and Customers being accountable for the demand, the supply as well as the deployment of IT solutions delivered to Business Partners and Customers.

You will be managing a team of specialists focusing on client engagement, business requirements/solutions and standard client integrations. This is a hands-on role where you will be required to lead by example be very hands on and allocate your time between managing client implementations and team members. You will be using your Logistics industry knowledge, business acumen, technical abilities extensively to ensure successful onboarding of new clients and to support our existing integrated clients.

**Minimum Requirements**:

- Basic Minimum Requirements : Matric
- Tertiary Qualifications : Added Advantage - Business / IT Related
- Computer Literacy Level : Advanced
- Additional Computer Skills: JIRA, Integration Tools and Platforms, Web Services, Corporate Systems and Platforms (ERP/Transport/Warehouse Management)
- Drivers License with own reliable transport
- Willing to work overtime as and when required

**Job Related Requirements**:

- Experience in Supply Chain Management, Contract Logistics, and/or Warehouse Management
- Minimum of 5 years’ experience in an IT client facing role
- Excellent ability to interact with multiple resources across multiple teams and multiple projects running concurrently
- Advanced Understanding of XML messages, including the ability read and understand XSD document.
- Extensive experience with IT interfaces and integration with clients and third parties including advanced knowledge of Webservices, EDI and technical EDI & webservices setups
- Extensive experience with creating mapping specifications and documenting of integration requirements and coordinating user acceptance testing with business, clients and 3rd parties.
- Excellent communication skills to enable close collaboration with the Customer, Business, and IT.

**Duties and Responsibilities**:
Key responsibilities:

- Engage with business and customers being accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the regional business partners and customers.
- Act as the overall IT representative towards the business sales functions in coordination with the integration team.
- The position covers global, regional, and local integrations, customer systems solutions, innovation and all steps of the development life cycle. Ensure fast and on-time flow of development and information between all stakeholders.
- Participate in managing regional projects pipeline, prioritization of projects and related SLAs for customer system solutions.
- Responsible for defining and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management.
- Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
- Represent IT and ensure compliance of IT standards with external engagements (new business take on)
- Establish IT relationships with the client facing DSV staff to ensure IT product strategy is enforced
- Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery.
- Responsible for business analysis, and translation of business requirements into demand
- Collaborate and coordinate information and projects within high performing teams
- Contribute to set overall direction and processes for the teams. Measure achievement against these, provide appropriate coaching, training and other development needs

**Strategy**
- Maintain an understanding of the Global IT Strategy
- In close collaboration with business Develop/Contribute to regional strategy and objectives, as well as the current operational environment and challenges.
- Participate and influence the definition of IT objectives / goals that have a major impact on the company’s operational and strategic business objectives.
- Participate in translating Global IT strategic objectives into action plans and ensuring their execution.
- Understand client requirements and market trends that will contribute towards the DSV standard client solutions

**Demand Management**
- Participate in Managing regional projects pipeline, prioritization of projects and related SLAs for Customer Systems Solutions.
- Responsible for influencing and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management.
- Participate in priority setting and negotiating mutually acceptable solutions where conflicts ari