Rmb Channel Specialist
2 weeks ago
Job Description
To support the Channel Support Head in leading the Channel Support department nationally
- Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities
- Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client base
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolves or explains variances to the budget
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Provide customers with relevant information to keep them informed of products and service options
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies
- Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
- Develop and implement an area operational plan in achievement of Business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Assess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development need
- Prepare a personal development plan with management to implement and review as required
- Monitor own progress against development plan and measure impact of results
- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success
- Share information and knowledge that benefits the team
Job Details
Application Closing Date
30/01/24
-
Rmb Channel Specialist
2 weeks ago
Johannesburg, South Africa FirstRand Full timeJob Description The purpose of this role is to identify, formulate, and implement strategic, tactical, and operational Channel solutions for Corporate & Commercial Bank, RMB, and the wider Group, leveraging a digital mindset. The role services all Product Managers and works with Product Specialists to define clear business requirements, channel roadmaps,...
-
Channel Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa RMB - Rand Merchant Bank Full time R500 000 - R750 000 per yearJob DescriptionDear Future Channel Specialist,RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it's the magic of our people and culture that sets us apart.Now, is the time to...
-
Channel Specialist
12 hours ago
Johannesburg, South Africa Rmb - Rand Merchant Bank Full timeJob Description Dear Future Channel Specialist, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of traditional values. Innovative ideas, it's the magic of our people and culture that sets us apart. Now, is the time...
-
Channel Specialist
1 week ago
Johannesburg, South Africa RMB - Rand Merchant Bank Full timeJob Description Dear Future Channel Specialist, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart. Now, is the...
-
Channel Specialist
2 weeks ago
Johannesburg, South Africa Rmbwestport Full time# **Job Description**Dear Future Channel Specialist, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart. Now, is...
-
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Channel and Product Fulfilment Operations Specialist, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and...
-
Channel Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full time R250 000 - R500 000 per yearJob DescriptionDear Future Channel Specialist, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it's the magic of our people and culture that sets us apart. Now, is the...
-
Rmb Operations Internship
2 weeks ago
Johannesburg, South Africa FirstRand Full timeJob Description This is a 12-month contract for unemployed graduates to join the RMB Operations work experience internship. Responsibilities - Demonstrate excellence and quality orientation in all assigned tasks, deliverables and projects - Execute role responsibilities efficiently through careful and timeous planning, reporting and updating - Contribute...
-
Channel Specialist
7 days ago
Merchant Place, Fredman Drive, Sandton, Johannesburg,, South Africa FirstRand Bank Full time R1 200 000 - R1 500 000 per yearJob DescriptionDear Future Channel Specialist,RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it's the magic of our people and culture that sets us apart.Now, is the time to...
-
Channel Support Specialist
1 week ago
Johannesburg, Gauteng, South Africa FirstRand Full time R400 000 - R800 000 per yearJob DescriptionDear Future Channel Support Specialist, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage and strong ethics. Innovative ideas, it's the magic of our people and culture that sets us apart. Now, is the time to imagine your next...
