Policy Admin Supervisor

1 week ago

Edenvale, South Africa Motus Corporation Full time

**Position Overview**:
**Specific Role Responsibilities**:
**PROCESS**
- Assist a team with the identification and resolution of problems and provide solutions that lead to
- improved operational service delivery and quality.
- Execute own and team work in line with governance and compliance processes.
- Monitor and evaluate operational processes for quality and effectiveness and notify stakeholders accordingly.
- Monitor and report on own and team's transactional activities to provide timely information for decision making in area of accountability.
- Plan, coordinate and deliver own and team activities to ensure that agreed standards and operational objectives are met.
- Understand and execute administrative functions as required by the position.
- Provide operational support related to policy and administrative activities and initiatives to contribute to the overall growth and profitability of the business area.

**FINANCE**
- Coordinate and monitor daily work activities within the team environment in order to prevent financial losses.

**CLIENT**
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Coordinate team activities to meet and exceed customer expectations.

**PEOPLE**
- Act as change agent and provide support to the team throughout the implementation of identified change initiatives.
- Coordinate and participate in learning interventions to establish a learning and growth culture within the team.

**Qualifications and Experience**:

- Grade 12 / Matric
- Accounting Qualifications
- FAIS accredited
- Min 2-3 years in Administration experience in a same or similar role
- Must have shot-term insurance experience (i.e. Motor Comprehensives insurance) within a Customer Care Role
- Excellent telephone skills with professional telephone manner, commercial acumen and the capability to communicate with enthusiasm and drive
- Excellent communication (verbal and written) - Good command of the English language
- Advanced Excel skills

**Skills and Personal Attributes**:

- Excellent telephone skills with professional telephone manner, and the capability to communicate with enthusiasm and drive
- Excellent communication (verbal and written) - Good command of the English language
- Proven track record of managing a team
- Advantageous - Bilingual/Multilingual
- People skills
- Ability to manage and lead a team
- Assertive
- Ability to multi-task - excellent time management
- Accuracy and attention to detail
- Ability to work under pressure
- Own and live up to company values

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